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A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

A.
Enable boot logging on the system.
Answers
A.
Enable boot logging on the system.
B.
Launch the last known-good configuration.
Answers
B.
Launch the last known-good configuration.
C.
Check the system resource usage in Task Manager.
Answers
C.
Check the system resource usage in Task Manager.
D.
Run the sfc /scannow command.
Answers
D.
Run the sfc /scannow command.
E.
Use the Event Viewer to open the application log
Answers
E.
Use the Event Viewer to open the application log
Suggested answer: A

Explanation:

When troubleshooting a Windows system that is experiencing issues during the OS loading phase at startup, enabling boot logging is a practical step. Boot logging creates a record of all drivers and services that are loaded (or attempted to be loaded) during the startup process. This record, typically named ntbtlog.txt, can be reviewed to identify any drivers or services that failed to load, which could be contributing to the startup issues. This diagnostic step helps pinpoint the problematic component(s) and facilitates targeted troubleshooting to resolve the OS loading issues.

asked 02/10/2024
DAVID Durbin
37 questions
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