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Question 549 - 220-1102 discussion

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A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

A.
Uninstall the game application.
Answers
A.
Uninstall the game application.
B.
Perform a factory reset of the device.
Answers
B.
Perform a factory reset of the device.
C.
Connect the device to an external charger.
Answers
C.
Connect the device to an external charger.
D.
Install the latest security patches.
Answers
D.
Install the latest security patches.
E.
Clear the application's cache.
Answers
E.
Clear the application's cache.
F.
Enable the device's built-in anti-malware protection.
Answers
F.
Enable the device's built-in anti-malware protection.
Suggested answer: A, D

Explanation:

When an Android device starts exhibiting issues like frequent crashes and rapid battery drain after downloading an application, the first step should be to address the immediate cause:

Uninstall the game application: Since the issues started after the game application was installed, removing it is a logical first step. Unwanted or malicious applications can cause such symptoms by running harmful processes in the background or exploiting system resources.

Install the latest security patches: Keeping the device updated with the latest security patches is crucial for protecting against vulnerabilities that could be exploited by malicious software. Updating can resolve existing security flaws and improve device stability.

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asked 02/10/2024
Marcelo I Sotelo S
36 questions
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