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Question 550 - 220-1102 discussion

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A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

A.
Use System Restore to recover the OS files.
Answers
A.
Use System Restore to recover the OS files.
B.
Wipe the computer and install a new copy of the OS.
Answers
B.
Wipe the computer and install a new copy of the OS.
C.
Identify whether the disk partition table has been reduced in size.
Answers
C.
Identify whether the disk partition table has been reduced in size.
D.
Perform a full-system, antivirus scan and check browser notifications.
Answers
D.
Perform a full-system, antivirus scan and check browser notifications.
Suggested answer: D

Explanation:

For issues related to constant, unwanted pop-ups and browser window problems, a careful approach that minimizes impact to the user's data and productivity is advisable:

Perform a full-system, antivirus scan: This step involves using antivirus software to scan the entire system for malware or adware that might be causing the pop-ups and browser issues.

Check browser notifications: Some unwanted pop-ups may result from browser notification permissions inadvertently granted to malicious or spammy websites. Reviewing and adjusting these settings can help stop the pop-ups.

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asked 02/10/2024
Javier Portabales
40 questions
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