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Question 626 - 220-1102 discussion

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A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

A.
Perform a safe mode boot.
Answers
A.
Perform a safe mode boot.
B.
Run the System Restore wizard.
Answers
B.
Run the System Restore wizard.
C.
Start the computer in the last known-good configuration.
Answers
C.
Start the computer in the last known-good configuration.
D.
Reset the BIOS settinqs.
Answers
D.
Reset the BIOS settinqs.
Suggested answer: A

Explanation:

Booting in safe mode is the initial step to diagnose a computer experiencing a blue screen of death (BSOD) following a failed Windows 10 update. Safe mode starts the computer with a minimal set of drivers and services, allowing troubleshooting and identification of the problematic software or driver causing the BSOD. This mode provides a safer environment to uninstall recent updates or drivers, perform system scans, and restore the system if necessary. Other options like System Restore wizard, last known-good configuration, and resetting BIOS settings may be subsequent steps but do not directly diagnose the issue as effectively as booting in safe mode.

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asked 02/10/2024
Suneth Jayalath
33 questions
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