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Question 631 - 220-1102 discussion

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A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?

A.
Ask the company's human resources department to address the issue.
Answers
A.
Ask the company's human resources department to address the issue.
B.
Notify the project manager about the user's concern.
Answers
B.
Notify the project manager about the user's concern.
C.
Tell the user that this request is not on the list to be upgraded.
Answers
C.
Tell the user that this request is not on the list to be upgraded.
D.
Ask the user's supervisor if the technician should upgrade the computer.
Answers
D.
Ask the user's supervisor if the technician should upgrade the computer.
Suggested answer: B

Explanation:

When a technician finds that a user's office is not listed for an upgrade but the user has submitted a request, the appropriate action is to:

Notify the project manager about the user's concern: The project manager oversees the upgrade process and can address any discrepancies or omissions in the upgrade list.

Ask the company's human resources department to address the issue: HR typically handles personnel matters, not hardware upgrades.

Tell the user that this request is not on the list to be upgraded: This does not resolve the user's concern and could cause frustration.

Ask the user's supervisor if the technician should upgrade the computer: The supervisor may not have the authority or information to make decisions about the upgrade list.

CompTIA A+ 220-1102 Exam Objectives, Section 4.1: Given a scenario implement best practices associated with documentation and support systems information management.

Best practices for handling user requests and project management documentation.

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asked 02/10/2024
Evans Sajere
22 questions
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