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Question 646 - 220-1102 discussion

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A user in a SOHO asks an off-site, remote technician to connect securely to the user's laptop. The technician is able to connect to the VPN but is unable to connect to the user's laptop. Which of the following settings should the technician review?

A.
Wireless protocol
Answers
A.
Wireless protocol
B.
DHCP pool
Answers
B.
DHCP pool
C.
Content filtering
Answers
C.
Content filtering
D.
Firewall
Answers
D.
Firewall
Suggested answer: D

Explanation:

When a technician is unable to connect to a laptop over a VPN, one of the most common reasons is that the firewall settings on either the laptop or the network are blocking the connection.

Wireless protocol: Unrelated, as the technician is already connected to the VPN.

DHCP pool: Unlikely to be the issue, as it deals with IP address assignment.

Content filtering: Typically involves filtering web content, not affecting direct connections.

Firewall: The correct setting to review, as it may block the necessary ports or services required for remote access.

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asked 02/10/2024
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