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Question 652 - 220-1102 discussion

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A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

A.
Configure the sleep settings.
Answers
A.
Configure the sleep settings.
B.
Disable hibernation.
Answers
B.
Disable hibernation.
C.
Edit the power plan.
Answers
C.
Edit the power plan.
D.
Turn on fast startup.
Answers
D.
Turn on fast startup.
Suggested answer: C

Explanation:

When a user's laptop shuts down every time the lid is closed, it typically means that the power settings are configured to put the laptop into a shutdown state when the lid is closed. To remediate this issue:

Edit the power plan: This involves changing the settings for what happens when the laptop lid is closed.

Go to Control Panel > Hardware and Sound > Power Options.

Click on 'Choose what closing the lid does.'

Change the settings for 'When I close the lid' to either 'Sleep' or 'Do nothing' instead of 'Shut down.'

Configure the sleep settings: While similar to editing the power plan, this option specifically adjusts the sleep settings rather than the overall power plan settings.

Disable hibernation: This is a less direct solution but could be considered if the laptop was set to hibernate and then experiencing issues.

Turn on fast startup: This setting affects how quickly the computer starts up from a shutdown, but it does not directly address the issue of what happens when the lid is closed.

CompTIA A+ 220-1102 Exam Objectives, Section 1.5: Given a scenario, use the appropriate Microsoft Windows settings.

Windows power management documentation.

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asked 02/10/2024
Jeonghoon Park
29 questions
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