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Question 665 - 220-1102 discussion

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A user reports the following issues:

* Their computer is constantly running slowly.

* The default home page of the web browser has changed to a suspicious search engine.

* They have been receiving pop-up ads on the screen.

Which of the following should a technician do first to address these issues?

A.
Update the antivirus program and run a full system scan.
Answers
A.
Update the antivirus program and run a full system scan.
B.
Uninstall the suspicious search engine and reset the home page.
Answers
B.
Uninstall the suspicious search engine and reset the home page.
C.
Install the latest updates for the operating system.
Answers
C.
Install the latest updates for the operating system.
D.
Block the pop-up ads using the web browser settings.
Answers
D.
Block the pop-up ads using the web browser settings.
Suggested answer: A

Explanation:

When a user reports slow performance, a changed home page, and pop-up ads, these are classic signs of malware infection. The first step should be:

Update the antivirus program and run a full system scan: This helps identify and remove any malware present on the system, addressing the root cause of the issues.

Uninstall the suspicious search engine and reset the home page: This addresses the symptom but not the underlying cause, which is likely malware.

Install the latest updates for the operating system: Important for security but secondary to removing malware.

Block the pop-up ads using the web browser settings: Again, addresses the symptom but not the root cause.

CompTIA A+ 220-1102 Exam Objectives, Section 3.3: Given a scenario use best practice procedures for malware removal.

Malware identification and removal documentation.

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asked 02/10/2024
Eduardo Efren Flores Riofrio
38 questions
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