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Question 680 - 220-1102 discussion

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A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?

A.
Consult with the firewall team to see If the user's IP address Is blocked.
Answers
A.
Consult with the firewall team to see If the user's IP address Is blocked.
B.
Delete the user's credentials and create new ones.
Answers
B.
Delete the user's credentials and create new ones.
C.
Run a virus scan on the user's workstation.
Answers
C.
Run a virus scan on the user's workstation.
D.
Update the network drivers on the user's workstation.
Answers
D.
Update the network drivers on the user's workstation.
Suggested answer: A

Explanation:

In this scenario, the user cannot access a separate subnet, and all other checks (credentials, network stability, and permissions) have been verified. The next logical step is to check if the user's IP address is being blocked by a firewall.

Option A: Consult with the firewall team to see if the user's IP address is blocked Firewalls can block specific IP addresses, preventing access to certain network segments. Given the problem's nature and the steps already taken, this is the most logical next step to ensure the user's IP is not inadvertently blocked.

Option B: Delete the user's credentials and create new ones This step is unnecessary since the credentials have already been verified as correct.

Option C: Run a virus scan on the user's workstation While important for overall security, a virus scan is unlikely to resolve an issue specific to accessing a subnet if the problem does not affect other users.

Option D: Update the network drivers on the user's workstation If the network connection is stable and the issue is isolated to accessing a specific subnet, network drivers are unlikely to be the cause.

CompTIA A+ 220-1102 Objective 2.0 (Security), particularly firewall settings.

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asked 02/10/2024
AMMAR SHEIKH SALEH
33 questions
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