After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

Recommend using PSS with the Outbound Funds Module.

Recommend using PSS with the Grants Management product.

Recommend using PSS with the Nonprofit Success Pack.

Recommend using PSS with the Outbound Funds Module.

Recommend using PSS with the Grants Management product.

Recommend using PSS with FinancialForce Accounting.

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.Which of the following configurations directly impacts the City's Salesforce licensing cost?

Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom codingWhich of the three functionalities is readily available with this functionality?

Send a contract document for review and signatures.

Track the signed contract document and update the contract record status.

Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

Send a contract document for review and signatures.

Track the signed contract document and update the contract record status.

Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

Ability/Request to update the contents of the documents before signing by the reviewer

Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

A government agency wants to digitize hundreds of PDF forms for its employees.Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Salesforce Flows, APEX, Custom Objects, and VisualForce

Salesforce Flows, Customer Community, and Individual Account

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

The consultant should recommend the Grants Management product which Includes the Grants Portal feature

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status

The consultant should recommend the Grants Management product which Includes the Grants Portal feature

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature

The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.Which public sector tools should be leveraged tor this use case?

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

Application form using Omniscripts and embed the license fee logic using integration procedures

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

Application form using Omniscripts and embed the license fee logic using triggered flows

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.What solution would a technical consultant recommend to solve the outlined use case?

Collaborate internally and externally through the Funding Request Application Feed.

Handle funding request collaboration through email and log activity on Applications.

Collaborate internally and externally through the Funding Request Application Feed.

Configure Invite Collaborators for Funding Request Applications.

Add a 'Requires Collaboration' custom field to the Funding Request object.

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.

Export the grantee's data to retain it.

Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.

Assign the data to a specific public group and make those records inactive

Export the grantee's data to retain it. Then, delete their data from Salesforce.

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.Which Public Sector Solution should a Technical Consultant recommend for this use case?

Intelligent Document Automation

A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?

An Action Plan targeted at Account

A Support Process targeted at Account

An Action Plan targeted at Account

An Action Plan Template targeted at Account

Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?

Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.

Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent. Ensure the Show Dependent Permits section is available in the portal for applicants to view.

Create a custom object called 'Permit Dependency' and make it a junction object between the Business Type object and Regulatory (> Authorization Type object. Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records. Embed this FlexCard on an Experience site for applicants to use.

Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory...

Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new O cases.

Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

Enable Intelligent Document Automation

Assign permissions and permission sets for application forms

Enable Intelligent Document Automation

Create a document type under Notes and Attachment

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

Volunteers can automatically claim reimbursements for the expenses.

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.What Action Plan Template and target object should be used for this use case?

Action Plan Template with Type = 'Visit Execution', Target Object = 'Visit'

Action Plan Template with Type='lndustries\ Target Object='Visit'

Action Plan Template with Type='Visit Execution', Target Object = 'Business License Application'

Action Plan Template with Type='lndustries', Target Object='Business License Application'

Action Plan Template with Type = 'Visit Execution', Target Object = 'Visit'

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application.What are the three steps required to do this?

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it

Create an Action Plan Template with Target Object as Business License Application

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it

Create three Tasks specifying the required document types for the Action Plan Template & Publish It

Create an Action Plan Template with Target Object as Business License Application

Create three Document Checklist Items specifying the required document types tied to the Business License Application

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.Which two steps would a technical consultant use to address this use case?

Add an Aggregate step to the group and add the SUM function

Add a Lightning Component to query and Aggregate the total value of all permits

Add an Aggregate step to the group and add the SUM function

Provide Permission Sets to users for the Expression Set and Lightning Component

Add an Aggregate Group to the end of the Expression Set

A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as thePSO would like to register users for now manually.What configuration should the Technical Consultant perform to meet this requirement?

Update the appropriate contact page layouts and add the 'Enable Customer User' action

Enable self-registration in the Digital Experiences setup menu

Update the appropriate contact page layouts and add the 'Register User' action

Update the appropriate contact page layouts and add the 'Enable Customer User' action

Enable manual registration in the Digital Experiences setup menu

A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. ThePSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.What can the Technical Consultant configure to meet this requirement for the PSO?

Uncheck the 'Site User Visibility' checkbox in the sharing settings page

Disable the user sharing in the site administration settings page

Uncheck the 'Site User Visibility' checkbox in the sharing settings page

Set the Organization Wide Default for the User Object to 'Public Read Only'

Remove access to the user object from the Permission Set assigned to the external users

A public sector agency recently implemented public Sector solutions for the ....in the cite. A new inspector has been onboarded to conduct the inspections.... Feature. All other inspectors can access Action Plans without any problems.

Action Plans Permission set has not been assigned to the new inspector.

The 'Enable Notes' permission has not been selected for the new inspector.

Person Account Models have not been enabled on the org.

The Salesforce use for the new inspector is disabled.

Action Plans Permission set has not been assigned to the new inspector.

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.What three recommendations should a Technical Consultant provide to the city to achieve this?

Review the application forms and find logical points in the process that can be broken into shorter steps.

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

Review the application forms and find logical points in the process that can be broken into shorter steps.

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Use the Public Complaint and Case objects.

Use the Complaint Case and Case objects.

Use record types on Case, one for the constituents and one for internal staff

Use the Public Complaint and Case objects.

Use a custom object for the Complaint with a lookup relationship to Case.

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering.What three steps or tools should be leveraged to ensure the solution can support this surge?

Identify expensive processes to offload to asynchronous processes.

Implement CDN and waiting rooms

Analyze and test the application for the expected load with a load testing tool

Perform UAT testing to find defects in the code

Set up IP restrictions to control who can access the website and when

Identify expensive processes to offload to asynchronous processes.

Implement CDN and waiting rooms

Analyze and test the application for the expected load with a load testing tool

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.What should the Administrator check for next?

Verify that the case worker has the Decision Explainer Permission set.

Verify that the case worker has the Rules Engine Runtime permission.

Verify that the case worker has OmniStudio Admin permission.

Verify that the case worker has OmniStudio User permission.

Department of Disaster Assistance has started implementing a 'Grants Management' project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected.What is the best way to solve the problem using the available toolset with minimum/less coding?

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties

The Department of Disaster Assistance would like to enhance its existing grant management experience using the ''Grants Management' Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

Plan, Apply, Engage, Review, Award, Manage and Close Out

Plan, Engage, Apply, Review, Award, Manage and Close Out

Engage, Apply, Plan, Review, Award, Manage and Close Out

Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program.How should the agency authorities check how the eligibility was determined for this application record?

Use Decision Explainer to understand how the decision was made

Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined

Use Decision Explainer to understand how the decision was made

Do testing with relevant data sets and check how each test behaves

Use Public Sector Solutions - Selection Explainer to understand how the selection was made

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.What is the root cause for the access issue? Choose?

The internal users are missing the Emergency Response Management permission set

The internal users' role hierarchy has been set incorrectly

The internal users are missing the Emergency Response Management permission set

The internal users are missing the Emergency Management Response permission set license.

The Organization Wide Defaults for ERM objects were set to Public

Salesforce Certified Public Sector Solutions Practice Test 2

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.

Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Become a Premium Member for full access

Unlock Premium Member

Salesforce Certified Public Sector Solutions Practice Test 2

Question

Salesforce Certified Public Sector Solutions Practice Tests

Practice Tests