Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

readable by all Avaya service accounts

Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.What would be causing this problem?

The new POMDriverApp provided with the POM software was not deployed on the application server.

A remote database was not configured on the AAEP.

The new POMDriverApp provided with the POM software was not deployed on the application server.

There are no Announcement Port licenses available for the POMDriverApp.

The user has incorrect roles assigned.

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.What are the minimum hardware specifications for a customer supplied AAEP server machine?

dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex

dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex

single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex

dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex

dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex

You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:CmpMgtService.out@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 #### Which step must you take to correct the issues and continue with this procedure?

Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "WebServices".

Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > VoiceServer link is the same as in User Management > Users > and that it is enabled and not locked.

Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "WebServices".

Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is thesame as in User Management > Users > and then enabled and not locked.

Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" isnot locked.

Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.

An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.

An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.

Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.What would happen next?

IRC Core will not perform polling. It provides routing information from the cache.

ICR Core performs polling and updates the cache. II then provides routine) information to this call.

ICR Core provides routing information from the cache. It then performs polling and updates the cache.

IRC Core will not perform polling. It provides routing information from the cache.

ICR Core performs polling and provides routing information, but the cache is not updated.

Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

H.323 or SIP ports configured and in service.

The correct number of AAEP and POM licenses for features required.

Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

H.323 or SIP ports configured and in service.

A separate application server is required to run POM applications.

The correct number of AAEP and POM licenses for features required.

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?

Verify that the database is valid and is functioning.

Verify that the Media Processing Platform (MPP) is operational.

Verify that the application server is working correctly.

Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

Verify that the database is valid and is functioning.

Which two statements about a completion code are true? (Choose two)

When using a custom completion code, it needs to be included in a contact strategy.

When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

When using a custom completion code, it needs to be included in a contact strategy.

When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

One needs to include a system completion code in CCW to use a completion code.

Completion codes are hard coded and new completion codes cannot be created.

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.What needs to be done while configuring Skill and Vector Directory Number (VDN)?

On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN onthe Chicago call center.

On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN onDenver call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denvercall center.

On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN onthe Chicago call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on theChicago call center.

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

The Oracle JDBC driver is installed automatically

You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?

Make sure the runtime support files are installed in the correct location.

Re-install the runtimeconfig.war file.

Make sure the runtime support files are installed in the correct location.

Restart Avaya Aura Experience Portal.

Check that the Web License Manager (WebLM) is running. If not start WebLM.

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Red Hat Enterprise Linux Server 6.0 (x86)

Red Hat Enterprise Linux Server 6.0 (x86_64)

Red Hat Enterprise Linux Server 6.1 (x86)

Red Hat Enterprise Linux Server 6.1 (x86_64)

You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix the problem?

On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

On the Report Data Configuration page of the EPM, enable Periodic Download.

On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

Start your Media Processing Platform (MPP) servers.

You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports

the Email Connections and the Maximum Outbound Ports

Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running

The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

$POM_HOME/logs/PIM_CmpMgr.log* log files

$POM_HOM£/logs/PlM_CmpDir.log* log files

$POM_HOME/logs/PIM_Web.log log files

$POM_HOME/logs/CmpMgrService.out* log files

You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)

Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.

64 bit operating systems are approved for hosting AAEP servers.

Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.

64 bit operating systems are approved for hosting AAEP servers.

Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.

Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.

You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)

The server has a static IP address configured

The SELinux feature is set to ‘Permissive’ or ‘Disabled’

The server has a static IP address configured

The server has anti-virus software installed and running

The SELinux feature is set to ‘Permissive’ or ‘Disabled’

NTP is configured to synchronize the server’s clock with a reliable time source

In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.Which licenses are going to be used when running the campaign in the fail-over zone B?

Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.

The licenses of both zone A and B are available to all campaigns now running in zone B.

Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?

On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theChicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

On the Skill configuration page, configure the Agent Strategy as "Preferred Location".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on theDenver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

On the Skill configuration page, configure the Agent Strategy as "UCD-MIA".On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

If the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which two statements are true? (Choose two.)

This setting is used only if the CM does not send a UCID.

The MPP adds a two-digit application identifier to the UCID received from the CM.

This setting is used only if the CM does not send a UCID.

The UCID generated by the MPP overrides the CM UCID.

The MPP adds a two-digit application identifier to the UCID received from the CM.

The UCID from the Communication Manager (CM) is used regardless of the MPP setting.

What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?

The installation application will prompt you to 'upgrade' or 'uninstall'.

The installation application will prompt you to 'upgrade' or 'repair the existing' installation.

The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.

The installation application will automatically 'uninstall' the existing version and start the installation of version 3.0.

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

The field sets the priority for routing to an ACD.

The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.

The field is used to identify the link between the Session Manager and the Communication Manager.

The field is available for future use and is not currently used.

Which two statements about infinite campaign are true? (Choose two.)

An Infinite Campaign does not terminate by itself after processing all contacts.

To terminate an Infinite Campaign, manual intervention is required.

An Infinite Campaign does not terminate by itself after processing all contacts.

An Infinite Campaign terminates automatically after processing all contacts.

To terminate an Infinite Campaign, manual intervention is required.

An Infinite Campaign terminates only when all agents log off from the campaign.

An Infinite Campaign is designated by Campaign Type 0.

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A campaign is a strategy defining when to best contact contacts.

A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

A campaign is a strategy defining when to best contact contacts.

A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

A campaign is a group of agents assigned to a specific job/task.

What acts as the control center for all H.323 VoIP interactions in the Avaya Aura® Experience Portal (AAEP) system?

the gatekeeper on the Communication Manager

the gatekeeper on the Session Manager

the proxy server on the Communication Manager

the proxy server on the Session Manager

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.In which situation are such elements used?

if the script is dynamic, because it automatically adjusts to answers given by the contact

if the script is sent through an SMS to the contact

if the script is dynamic, because it automatically adjusts to answers given by the contact

if the script allows agents to change data in the contact database

if agents are allocated dynamically to the call, and they need to identify themselves

On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)

the number of agents available for this specific campaign

the training that has been given to all agents

the priorities of the campaigns on the system

the number of agents available for this specific campaign

the training that has been given to all agents

the skills of the available agents

A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0.Why does the pg_hba.conf file need to be changed?

You need to enter the IP address of the database server for POM to be able to connect to it.

You need to ensure POM has the right privileges to access the database.

You need to enter the IP address of the database server for POM to be able to connect to it.

You need to set the TCP-port number of the database server for POM to be able to connect to it.

You need to ensure the database server has the right privileges to access the POM server.

The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports.Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)

The Configured column value will always be the same as the Licensed value because you can only configure the number of ports for which you have licenses.

The number of allocated H.323 ports can be lower than the number of licensed ports.

When the system is operating normally, all three columns show the same values.

The Configured column value will always be the same as the Licensed value because you can only configure the number of ports for which you have licenses.

The value for the allocated H.323 ports may be greater than the value for licensed H.323 ports, but this indicates that the volume has exceeded capacity of the Media Processing Platform.

The number of allocated H.323 ports can be lower than the number of licensed ports.

In Global configuration the retry interval for nailing can be defined.Which statement describes nailing?

It is the assignment of an agent to a contact from the contact list.

It is the selection of contact from the contact list.

It is the assignment of an agent to a campaign.

It is the assignment of an agent to a contact from the contact list.

It is the choice of a contact from a contact list.

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true?(Choose two.) A. Available priorities are 1-8.

The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.

Avaya 3309 Practice Test 2 - Free Online Exam Prep & Questions

Which two statements about the "priority" of a campaign are true? (Choose two)

A.

Available priorities are 1-10

B.

The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.

C.

The priority of the campaign determines when the campaign will start.

D.

Available priorities are 1-5

E.

Campaign priority determines the media channels used by a campaign

Avaya 3309 Practice Test 2

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Avaya 3309 Practice Tests

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