How is Mobile Agent implemented?

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG

Both LCP and RCP ports need to be associated with JTAPI.

MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG

The device name of LCP and RCP Ports must not have matching numbers.

Only the LCP port needs to be associated with JTAPI.

Both LCP and RCP ports need to be associated with JTAPI.

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

Agent Skill Groups change between shifts

changes to an individual outbound dialer record

Agent Skill Groups change between shifts

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

Live Data Streaming Data Source

What is the role of CVP in UCCE/PCCE?

interface between CUBE and UCCE/PCCE

call routing brain of PCCE/UCCE

What is the role of a private network in UCCE/PCCE?

keeps each side of the duplex pair in sync

provides configuration updates from Logger to AW

keeps each side of the duplex pair in sync

replicates data from PG to Router

communicates with the public network

What are two ways to access UCCE/PCCE Servers? (Choose two.)

Web browser to access Web Administration tool

In PCCE 12k, what are two options to manage payloads? (Choose two.)

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

a default payload is created during the installation

a custom payload is created during the installation

ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

delete the default payload and rebuild with the same members

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

a default payload is created during the installation

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

The "Admin* page or OAMP site is used for the daily "admin.'

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

What is the purpose of the SMTP setting in the CUIC administrator web page?

only configures the email server used to email scheduled reports

configure the email server and actual schedule for the reports to be sent

configures the actual schedule for the reports to be sent

only configures the email server used to email scheduled reports

only configures the email server used to email the alert notification

What are two descriptions for the CUIC database? (Choose two.)

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

Database purge schedule can be controlled or changed through the command-line interface.

A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

Database purge schedule can be controlled or changed through the command-line interface.

The CUIC database sets up the enterprise replication among all participating nodes.

Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

completes configuration changes on PCCE

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

Any user assigned to the System Application User can access the administration console.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

The report is missing Read permission.

The report does not have a default view.

The report definition is missing Execute permission.

The report is missing Read permission.

The filters of the report refer to Value Lists that have restricted permission.

A report definition user is trying to delete an existing definition but fails. What is the cause?

The Report Definition is being used with an existing report.

Another user is editing the report at the same time.

The Report Definition has an incorrect Data Source configured.

The user does not have Read permission for this definition.

The Report Definition is being used with an existing report.

What is the URL to access VVB Admin?

https://<wb IP or hostname>/cceadmin

https://<wb IP or hostname>/appadmin

https://<wb IP or hostname>/ccmadmin

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Configure the Survey DN, CT and associate with the Survey routing script.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Configure the Survey DN, CT and associate with the Survey routing script.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

What are two descriptions for JNDI? (Choose two.)

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

an API that provides naming and directory functionality to applications

a method for querying and updating data in a database

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

a script that provides call routing!

an API that defines how a client may access a database

an API that provides naming and directory functionality to applications

What are two ways the Call Studio Application is built or executed? (Choose two.)

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

The project is built using Call Studio.

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

Check if the caller DN settings on SPOG has PCS enabled.

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Which Routing Script logic helps to invoke the Post Call Survey successfully?

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

The WB will ask the ICM script for instruction.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

The WB will check if a media server is set up or not.

The WB will ask the ICM script for instruction.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

It invokes a comprehensive application in the Virtual Voice Browser.

Where must a Dialed Number be mapped within CCE?

Call Type, which in turn points to a scheduled Routing Script

Cisco 500-443 Practice Test 1 - Free Online Exam Prep & Questions

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Which ICM component delivers Route request to ICM Central Controller?

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Cisco 500-443 Practice Tests

Practice Test 1
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Practice Test 2
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500-443: Advanced Administration and Reporting of Contact Center Enterprise

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Cisco

Exam Questions:

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Last Updated

March - 2025

Language

English

Cisco 500-443 Practice Tests

Practice Test 1
1 - 40

Practice Test 2
41 - 60