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500-443: Advanced Administration and Reporting of Contact Center Enterprise
Cisco
Exam Questions:
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The Cisco 500-443 CCEAAR exam is essential for professionals aiming to specialize in advanced administration and reporting of Cisco Contact Center Enterprise. Our comprehensive resource for 500-443 practice tests, shared by individuals who have successfully passed the exam, provides realistic scenarios and invaluable insights to enhance your exam preparation.
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Exam number: 500-443
Exam name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR 500-443)
Length of test: 90 minutes
Exam format: Multiple-choice, drag-and-drop, fill-in-the-blank, testlet, simlet, and simulation questions
Exam language: English
Number of questions in the actual exam: 55-65 questions
Passing score: Varies, typically around 750-850 out of 1000
Use the member-shared Cisco 500-443 Practice Test to ensure you’re fully prepared for your certification exam. Start practicing today and take a significant step towards achieving your certification goals!
Related questions
What is the role of a private network in UCCE/PCCE?
provides configuration updates from Logger to AW
keeps each side of the duplex pair in sync
replicates data from PG to Router
communicates with the public network
Explanation:
The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20
Which two files are used to deploy Finesse custom gadgets? (Choose two.)
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What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?
Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)
Run VRU Node
Send to VXML
GS,Server,V
Send to VRU
CUCM
Explanation:
According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), there are two types of script nodes that are responsible for routing calls to the VRU: Send to VRU Node and Translation Route to VRU Node1. The Send to VRU Node instructs the routing client to send the call to the VRU associated with the call's dialed number or customer2. The Translation Route to VRU Node instructs the routing client to send the call to a specific VRU by using a translation route label3. Both nodes use the GS,Server,V format for the label, where GS is the gateway selector, Server is the VRU name, and V is a variable that indicates whether the call is voice or non-voice. The other options are not correct, because they are either not script nodes or not related to routing calls to the VRU.
Reference:
1: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Network VRUs
2: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Send Call to a VRU with Send to VRU Node
3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Send Call to a VRU with Translation Route to VRU
[4]: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Use of Formulas
What are two operations supported by the Agent Bulk Import Tool? (Choose two.)
Update
Create
Add
Subtract
Replace
Explanation:
A One of the operations supported by the Agent Bulk Import Tool is Update, as it allows the administrator to modify existing agent records in bulk. B Another operation supported by the Agent
Bulk Import Tool is Create, as it allows the administrator to add new agent records in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 111
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an
Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?
2
18
80
100
Explanation:
B The required number of conference bridge resources for Mobile Agent agent greetings with an
Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)
CCE AF Historical
CCE License
CCE TR License
CCE AR Historical
CCE TF Historical
Explanation:
A One of the CUIC stock reports that are able to be downloaded from Cisco.com is CCE AF Historical, as it provides historical data for agent finesse login/logout activities. D Another CUIC stock report that is able to be downloaded from Cisco.com is CCE AR Historical, as it provides historical data for agent reservation activities. Reference = [Cisco Unified Contact Center Enterprise Reporting User Guide Release 12.5(1)], page 9; Cisco.com
What are two ways to access the Bulk Import Tool? (Choose two.)
SPOG
CUCM
Bulk Import Webpage
CCE Web Administration
ICMDBA
Explanation:
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
Where must a Dialed Number be mapped within CCE?
Call Type, which in turn points to a scheduled Routing Script
Precision queue
Skill group
Media Server
Explanation:
A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2
Which Routing Script logic helps to invoke the Post Call Survey successfully?
If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.
If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.
Explanation:
According to the Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1), a Post Call Survey is triggered by the hang-up event from the last agent1. When the agent hangs up, the call routing script launches a survey script. The value of the expanded call variable user.microapp.isPostCallSurvey controls whether the call is transferred to the Post Call Survey number. If user.microapp.isPostCallSurvey is set to y (the implied default), the call is transferred to the mapped post call survey number. If user.microapp.isPostCallSurvey is set to n, the call ends1.
Therefore, to invoke the Post Call Survey successfully, the routing script logic should direct the call to the Post Call Survey dialed number after the agent disconnects from the caller. The other options are not correct, because they either do not involve an agent interaction or do not set the user.microapp.isPostCallSurvey variable correctly.
Reference:
1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1) - Post Call Survey
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