What is the first step for CCE to dynamically allocate a label?

The WB ermine service should be in Service.

The Dialer should be configured.

CVP Call service needs to be restarted.

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

Menu Elements capture a single digit.

Digits elements capture a string of numerical digits.

Digital tone elements capture a single digit.

Digits elements capture a single digit.

Menu Elements capture a string of numerical digits.

Menu Elements capture a single digit.

Digits elements capture a string of numerical digits.

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

JNDI name (include the jdbc/ portion]

SQL Type (Insert, Update. Single. Multiple]

Where is the RTP connected to the Ingress Gateway at different stages of the call?

Ingress Gateway and Agent Phone

Ingress Gateway and UCCE/PCCE Router

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not

Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.

Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

point to IOS q/ws loopback address

What is referred to as a switch leg on CVP?

Ingress SIP call leg from Ingress gateway to CVP

Script request from CVP to UCCE/PCCE

Ingress SIP call leg from Ingress gateway to CVP

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

It delivers this String via SIP invite to the Virtual Voice Browser.

It defers this string via HTTPS to the Virtual Voice Browser.

It delivers this string via HTTP to the Virtual Voice Browser.

It does not deliver this information to wb.

What are two conditions in which PCS legs get invoked? (Choose two.)

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target requery is checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target requery is checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target requery is not checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

The correct call route is configured through the Call Manager server.

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

Add the JNDI Context configuration.

On an SQL Server, create an SQL user for JNDI reference.

Clear the database for duplicates.

Restart the Tomcat service on SQL Server.

Install a compatible ODBC driver.

Add the JNDI Context configuration.

On an SQL Server, create an SQL user for JNDI reference.

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

Increase the agent logout setting.

Increase the Maximum Call Duration Timer setting.

Increase the agent logout setting.

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

Synchronization between servers and clients is needed.

CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

Which two ways are Finesse gadgets deployed? (Choose two.)

supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

Finesse Administration changes require a new login or Reset Layout in order to access changes.

supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server.

The 3rdpartyqadqet password and the file upload must be hosted on a separate server.

Finesse Administration changes require a new login or Reset Layout in order to access changes.

The file permissions only need to set for Read for Public Permissions.

On which server is the Bulk Import Tool run?

Primary Administration and Data Server

Cisco 500-443 Practice Test 2 - Free Online Exam Prep & Questions

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

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Cisco 500-443 Practice Test 2

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