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Cisco 500-443 Practice Test - Questions Answers, Page 2

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Question 11

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What is the role of CVP in UCCE/PCCE?

interface between CUBE and UCCE/PCCE

interface between CUBE and UCCE/PCCE

queuing and self-service IVR

queuing and self-service IVR

call routing brain of PCCE/UCCE

call routing brain of PCCE/UCCE

plays IVR Prompts to Callers

plays IVR Prompts to Callers

Suggested answer: B
Explanation:

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9

asked 11/10/2024
AARON MCCOMBS
55 questions

Question 12

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What is the role of a private network in UCCE/PCCE?

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Question 13

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What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

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Question 14

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What are two ways to access UCCE/PCCE Servers? (Choose two.)

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Question 15

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In PCCE 12k, what are two options to manage payloads? (Choose two.)

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Question 16

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Which protocol is used by UCCE/PCCE to communicate with CUCM?

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Question 17

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What are two core components of PCCE? (Choose two.)

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Question 18

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What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

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Question 19

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What is the purpose of the SMTP setting in the CUIC administrator web page?

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Question 20

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What are two descriptions for the CUIC database? (Choose two.)

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Total 60 questions
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