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Cisco 500-443 Practice Test - Questions Answers, Page 3

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Question 21

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Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

web-based reporting platform

web-based reporting platform

real-time data reporting

real-time data reporting

log collection tool for PCCE

log collection tool for PCCE

completes configuration changes on PCCE

completes configuration changes on PCCE

SSH Server for SFTP

SSH Server for SFTP

Suggested answer: A, B

Explanation:

A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8

asked 11/10/2024
Marcelo Oliveira
38 questions

Question 22

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What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

Any user assigned to the System Application User can access the administration console.

Any user assigned to the System Application User can access the administration console.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Suggested answer: A, D

Explanation:

A One of the descriptions of permissions for a CUIC user or administrator is that the initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users, as it provides full access to all CUIC features and functions. D Another description of permissions for a CUIC user or administrator is that all of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP, as it provides a web-based interface for managing system settings, cluster configuration, control center, and tools. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

asked 11/10/2024
Nenad Celikovic
38 questions

Question 23

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What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

CCE AF Historical

CCE AF Historical

CCE License

CCE License

CCE TR License

CCE TR License

CCE AR Historical

CCE AR Historical

CCE TF Historical

CCE TF Historical

Suggested answer: A, D

Explanation:

A One of the CUIC stock reports that are able to be downloaded from Cisco.com is CCE AF Historical, as it provides historical data for agent finesse login/logout activities. D Another CUIC stock report that is able to be downloaded from Cisco.com is CCE AR Historical, as it provides historical data for agent reservation activities. Reference = [Cisco Unified Contact Center Enterprise Reporting User Guide Release 12.5(1)], page 9; Cisco.com

asked 11/10/2024
Deepak PSK
46 questions

Question 24

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What are two stock or customized views that are available for the CUIC reports? (Choose two.)

HTML View

HTML View

XML View

XML View

Gantt View

Gantt View

Pie Chart View

Pie Chart View

Bar Chart View

Bar Chart View

Suggested answer: D, E

Explanation:

D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it displays data in a circular graph divided into slices proportional to the values. E Another stock or customized view that are available for the CUIC reports is Bar Chart View, as it displays data in horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 13

asked 11/10/2024
gokulakrishna S B
37 questions

Question 25

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A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

The report does not have a default view.

The report does not have a default view.

The report definition is missing Execute permission.

The report definition is missing Execute permission.

The report is missing Read permission.

The report is missing Read permission.

The filters of the report refer to Value Lists that have restricted permission.

The filters of the report refer to Value Lists that have restricted permission.

Suggested answer: C

Explanation:

C The report can appear missing because it is missing Read permission for other co-supervisors. This means that only the supervisor who created the report can access it, unless he or she grants Read permission to other users or user groups. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 14

asked 11/10/2024
Kefash White
38 questions

Question 26

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A report definition user is trying to delete an existing definition but fails. What is the cause?

Another user is editing the report at the same time.

Another user is editing the report at the same time.

The Report Definition has an incorrect Data Source configured.

The Report Definition has an incorrect Data Source configured.

The user does not have Read permission for this definition.

The user does not have Read permission for this definition.

The Report Definition is being used with an existing report.

The Report Definition is being used with an existing report.

Suggested answer: D

Explanation:

D The user fails to delete an existing definition because the Report Definition is being used with an existing report. This means that the report definition cannot be deleted unless all the reports that use it are deleted first. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 15

asked 11/10/2024
Hoang Son
47 questions

Question 27

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What is the URL to access VVB Admin?

https://<wb IP or hostname>/wb

https://<wb IP or hostname>/wb

https://<wb IP or hostname>/cceadmin

https://<wb IP or hostname>/cceadmin

https://<wb IP or hostname>/appadmin

https://<wb IP or hostname>/appadmin

https://<wb IP or hostname>/ccmadmin

https://<wb IP or hostname>/ccmadmin

Suggested answer: A

Explanation:

The URL to access VVB Admin is https://<VVB IP or hostname>/wb, as it provides a web-based interface for managing and configuring VVB settings and applications. Reference = [Cisco Unified Customer Voice Portal Installation and Upgrade Guide, Release 12.5(1)], page 67


asked 11/10/2024
Chris Morris
39 questions

Question 28

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What should a Call Type be mapped to for successful call routing?

Routing Client

Routing Client

Scheduled Script

Scheduled Script

Dialed numbed

Dialed numbed

Default Label

Default Label

Suggested answer: A

Explanation:

A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

asked 11/10/2024
Mita Balija
41 questions

Question 29

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Which device access is needed to manage agent phones for UCCE/PCCE?

CUCM Admin

CUCM Admin

CCE Web Admin tool

CCE Web Admin tool

Config Manager tool

Config Manager tool

Finesse Admin

Finesse Admin

Suggested answer: A

Explanation:

A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools, partitions, calling search spaces, and other settings for the agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4

asked 11/10/2024
TREVOR COLLEDGE
45 questions

Question 30

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Which two components exchange data between Expanded Call Context Variables? (Choose two.)

CCE and Finesse

CCE and Finesse

CVP and Finesse

CVP and Finesse

Finesse and VXML Server

Finesse and VXML Server

CUCM and PCCE

CUCM and PCCE

CCE and CVP

CCE and CVP

Suggested answer: B, E

Explanation:

B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on the deployment model. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23

asked 11/10/2024
sarath raj
41 questions
Total 60 questions
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