Cisco 500-443 Practice Test - Questions Answers, Page 3
List of questions
Question 21
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Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)
web-based reporting platform
real-time data reporting
log collection tool for PCCE
completes configuration changes on PCCE
SSH Server for SFTP
Explanation:
A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
Question 22
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What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)
The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.
After new super users are added to the Administration console, the super user initially created during installation can be deleted.
Any user assigned to the System Application User can access the administration console.
All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.
The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.
Explanation:
A One of the descriptions of permissions for a CUIC user or administrator is that the initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users, as it provides full access to all CUIC features and functions. D Another description of permissions for a CUIC user or administrator is that all of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP, as it provides a web-based interface for managing system settings, cluster configuration, control center, and tools. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11
Question 23
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What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)
CCE AF Historical
CCE License
CCE TR License
CCE AR Historical
CCE TF Historical
Explanation:
A One of the CUIC stock reports that are able to be downloaded from Cisco.com is CCE AF Historical, as it provides historical data for agent finesse login/logout activities. D Another CUIC stock report that is able to be downloaded from Cisco.com is CCE AR Historical, as it provides historical data for agent reservation activities. Reference = [Cisco Unified Contact Center Enterprise Reporting User Guide Release 12.5(1)], page 9; Cisco.com
Question 24
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What are two stock or customized views that are available for the CUIC reports? (Choose two.)
HTML View
XML View
Gantt View
Pie Chart View
Bar Chart View
Explanation:
D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it displays data in a circular graph divided into slices proportional to the values. E Another stock or customized view that are available for the CUIC reports is Bar Chart View, as it displays data in horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 13
Question 25
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A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?
The report does not have a default view.
The report definition is missing Execute permission.
The report is missing Read permission.
The filters of the report refer to Value Lists that have restricted permission.
Explanation:
C The report can appear missing because it is missing Read permission for other co-supervisors. This means that only the supervisor who created the report can access it, unless he or she grants Read permission to other users or user groups. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 14
Question 26
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A report definition user is trying to delete an existing definition but fails. What is the cause?
Another user is editing the report at the same time.
The Report Definition has an incorrect Data Source configured.
The user does not have Read permission for this definition.
The Report Definition is being used with an existing report.
Explanation:
D The user fails to delete an existing definition because the Report Definition is being used with an existing report. This means that the report definition cannot be deleted unless all the reports that use it are deleted first. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 15
Question 27
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What is the URL to access VVB Admin?
https://<wb IP or hostname>/wb
https://<wb IP or hostname>/cceadmin
https://<wb IP or hostname>/appadmin
https://<wb IP or hostname>/ccmadmin
Explanation:
The URL to access VVB Admin is https://<VVB IP or hostname>/wb, as it provides a web-based interface for managing and configuring VVB settings and applications. Reference = [Cisco Unified Customer Voice Portal Installation and Upgrade Guide, Release 12.5(1)], page 67
Question 28
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What should a Call Type be mapped to for successful call routing?
Routing Client
Scheduled Script
Dialed numbed
Default Label
Explanation:
A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2
Question 29
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Which device access is needed to manage agent phones for UCCE/PCCE?
CUCM Admin
CCE Web Admin tool
Config Manager tool
Finesse Admin
Explanation:
A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools, partitions, calling search spaces, and other settings for the agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4
Question 30
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Which two components exchange data between Expanded Call Context Variables? (Choose two.)
CCE and Finesse
CVP and Finesse
Finesse and VXML Server
CUCM and PCCE
CCE and CVP
Explanation:
B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on the deployment model. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
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