What are two specifications for reporting templates? (Choose two.)

The availability of templates is controlled by licenses.

Any number of reports can be created from a template.

The availability of templates is controlled by licenses.

A user can only create ten reports per template.

Only one report can be created per template.

Any number of reports can be created from a template.

In which two ways are chats transferred? (Choose two.)

Only open chat activities in which the customer has not left the chat session can be transferred.

Only one chat activity can be transferred at a time.

Only open chat activities in which the customer has not left the chat session can be transferred.

Chats can be transferred to departments directly.

Agents can transfer the chat activities based on the Maximum Task limit setting.

Agents have unlimited transfers of chat activity.

Only one chat activity can be transferred at a time.

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>

Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>

Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>

Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><|SO Image>

Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>

What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

How do chat entry points behave?

Each help link on a website can point to the same entry point.

Multiple help links on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website can point to multiple entry points.

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

ICM router, logger, admin workstation

What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Alarm, Outbound, Inbound, Exception

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the department level.

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the CUIC publisher.

Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor, Administrator

What are three steps in a chat process flow? (Choose three.)

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The customer initiates a chat and hits Chat Entry Point (EP).

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

Which items must be configured before agents can reply to emails from customers?

Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Inbound workflows, Outbound workflows, Users, Email aliases

Inbound workflows, Outbound workflows, Queues, DN

Email aliases, Inbound workflows, Users, Queues

When does the workflow assignment service publish a message to the application server?

when a new email is assigned to a user

Which partition level settings are needed to configure email?

Default SMTP server settings, Alarm service delay, Auto response number

Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

Default SMTP server settings, Auto response time, Personalized activity assignment

Alarm service delay, Auto response time, Auto response number

What are two required configurations when setting up user accounts and permissions? (Choose two.)

All the servers except the ECE web server must use the domain account to install the software.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

The ECE web server can be installed in DMZ and must use the same domain account.

All the servers except the ECE web server must use the domain account to install the software.

All the servers must use the same domain account to install the software.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

The ECE web server can be installed in DMZ and can have a different domain account.

Which activities can agents pick and pull?

Agents can pick emails from other agents that belong to the different skill groups.

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

SS0 allows administrators to check the status of agent and supervisor performance.

SS0 is not enabled by default; configuration is necessary.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

What is the messaging server component for 400 agent deployments?

collocated with other components

collocated with other components and with services server

always installed on a dedicated VM

collocated only with services server

collocated with other components

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A smart card is required for interactive logon.

Do not require Kerberos pre-authentication.

Use DES encryption types for this account.

The account is sensitive and cannot be delegated.

Cisco 500-445 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

How is Chat Watchdog Interval used?

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

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