Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SS0 is enabled by default; no configuration is necessary.

$S0 for CCE needs to be configured before agent SSO for ECE will work.

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

SS0 is enabled by default; no configuration is necessary.

The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

ECE should be integrated with PCCE and the SPOG.

$S0 for CCE needs to be configured before agent SSO for ECE will work.

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

Call variable on email/chat gadget

Dynamic Expanded Call Context Variable

Call variable on email/chat gadget

Dynamic Expected Wait Time Variable

Dynamic Run Application Script Request

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Know the ECE version and Engineer Specials installed.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

Know the ECE version and Engineer Specials installed.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

Upgrade to the latest Engineer Special.

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Understand the customer’s intent for the flow of emails and chats.

What are three reasons aliases cannot be deleted? (Choose three.)

It ts used in an inbound workflow.

lt is associated with the users.

it is associated with the mail server.

It ts used in an inbound workflow.

It is configured as the default alias.

lt is associated with the users.

It is associated with a retriever instance.

it is associated with the mail server.

What are three steps in an email process flow? (Choose three.)

Email is pulled in by listener instance and written to the database.

Email is pulled in by retriever instance and written to the database.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.

Rules Process executes the start and scheduled workflows.

Email is pulled in by listener instance and written to the database.

Email is pulled in by retriever instance and written to the database.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

What are two considerations when installing Web Servers? (Choose two.)

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

The web server can be installed outside the firewall.

Web server components should be installed on a separate VM.

Web server components should always be installed along with the application server.

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

Which two ways are departments configured? (Choose two.)

Departments, once created, cannot be deleted from ECE.

Each department has 14 types of resources available for use.

Departments, once created, cannot be deleted from ECE.

Each department has 14 types of resources available for use.

Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

Which sequence should be followed while starting ECE?

Services server, Message server, File server, Database server, Application server

No mandatory sequence is needed

Services server, Message server, Database server, File server, Application server

Services server, File server, Database server, Message server, Application server

Cisco 500-445 Practice Test 2 - Free Online Exam Prep & Questions

What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

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