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6211: Avaya Aura Contact Center Multimedia Implementation
Avaya
Exam Questions:
60
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2.370 Learners
The 6211 exam known as Avaya Aura Contact Center Multimedia Implementation Exam is crucial for IT professionals aiming to validate their skills. To increase your chances of passing, practicing with real exam questions shared by those who have succeeded can be invaluable. In this guide, we’ll provide you with practice test questions and answers offering insights directly from candidates who have already passed the exam.
Exam Details:
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Exam Number: 6211
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Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
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Length of test: 105 minutes
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Exam Format: Multiple-choice, single-choice, and scenario-based questions
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Exam Language: English
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Number of questions in the actual exam: 60 questions
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Passing Score: 70%
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Related questions
When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database
Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (118)
Which Avaya Aura® Contact Center component is required for Contact Center
Multimedia deployment?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (98)
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017434 (200)
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093163
Which tool displays the status counts for each multimedia contact type?
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Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web server transactions)
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
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