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Question 11

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Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

Contact Center Manager Administration (CCMA)
Contact Center Manager Administration (CCMA)
Avaya Agent Desktop (AAD)
Avaya Agent Desktop (AAD)
Contact Center Multimedia (CCMM)
Contact Center Multimedia (CCMM)
Contact Center Manager Server (CCMS)
Contact Center Manager Server (CCMS)
Suggested answer: D
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111)

asked 16/09/2024
Ryan Lee
28 questions

Question 12

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You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

????
????
CCMSC. CCT
CCMSC. CCT
C?MA
C?MA
Suggested answer: A
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101061121

asked 16/09/2024
Areeluck Parnsoonthorn
42 questions

Question 13

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Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

CCT Client Applications
CCT Client Applications
Contact Management Framework (CMF)
Contact Management Framework (CMF)
CCT API
CCT API
SIP Connector
SIP Connector
Suggested answer: B
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093163


asked 16/09/2024
Andrea Di Giuseppe
41 questions

Question 14

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Which Avaya Aura® Contact Center component is required for Contact Center

Multimedia deployment?

API Server
API Server
Agent Desktop
Agent Desktop
SIP Connector
SIP Connector
Avaya Aura® Media Server
Avaya Aura® Media Server
Suggested answer: D
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (98)


asked 16/09/2024
Karim Barakat
48 questions

Question 15

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In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

the Multimedia Administrator
the Multimedia Administrator
the Email Manager
the Email Manager
the Multimedia Database
the Multimedia Database
the Outbound Campaign Management Tool
the Outbound Campaign Management Tool
Suggested answer: B
Explanation:

Reference: https://usermanual.wiki/m/3e5ed12a78c1c7c0b528fdb732db7da5799ced833b0ce8ac7cea6a636a0ad81f.pdf (90)


asked 16/09/2024
Ali Abbas
32 questions

Question 16

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Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Avaya Aura® Media Server (AAMS)
Avaya Aura® Media Server (AAMS)
Contact Center Manager Server (CCMS)
Contact Center Manager Server (CCMS)
SIP
SIP
Communication Control Toolkit (CCT)
Communication Control Toolkit (CCT)
Suggested answer: A
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (118)


asked 16/09/2024
Rostyslav Skrypnyk
55 questions

Question 17

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A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

It is loaded on external database.
It is loaded on external database.
It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
Suggested answer: D
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093170

asked 16/09/2024
Okan YILDIZ
46 questions

Question 18

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Which service contains the Inbound Message Handler (IMH) component?

Contact Center Multimedia (CCMM) License Service
Contact Center Multimedia (CCMM) License Service
Contact Center Multimedia (CCMM) Campaign Scheduler Service
Contact Center Multimedia (CCMM) Campaign Scheduler Service
Contact Center Multimedia (CCMM) E-mail Manager Service
Contact Center Multimedia (CCMM) E-mail Manager Service
Contact Center Multimedia (CCMM) Starter Service
Contact Center Multimedia (CCMM) Starter Service
Suggested answer: C
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093179 (30)


asked 16/09/2024
Isaac Olanrewaju
41 questions

Question 19

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When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

Customer details are retrieved for the agent using Web services.
Customer details are retrieved for the agent using Web services.
The newly-arrived contact is created and directed to an application using the Open Queue.
The newly-arrived contact is created and directed to an application using the Open Queue.
The contact is presented to the agent using the Avaya Agent Desktop.
The contact is presented to the agent using the Avaya Agent Desktop.
The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
Suggested answer: B
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089

asked 16/09/2024
Venkat Burri
47 questions

Question 20

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When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

 

Customized Web pages, displays to the customer.
Customized Web pages, displays to the customer.
A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
Customized Web pages, with customized look and feel, and business logic must be created by the customer.
Customized Web pages, with customized look and feel, and business logic must be created by the customer.
The External Web server determines the skillset and priority assigned to the contact.
The External Web server determines the skillset and priority assigned to the contact.
Suggested answer: C
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web server transactions)

 

asked 16/09/2024
Dylan Ogle
54 questions
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Related questions

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Which tool displays the status counts for each multimedia contact type?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?