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Avaya 6211 Practice Test - Questions Answers, Page 3

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Question 21

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What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

Question 22

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Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Question 23

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Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

Question 24

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When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies

Question 25

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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Cho

Question 26

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillse

Question 27

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During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two

Question 28

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During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made duri

Question 29

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Which Orchestration Designer intrinsic is used for Multimedia contacts?

Question 30

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You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

Related questions

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 21

What is required when configuring an Email skillset in the Contact Center Multimedia

Administration Tool?

the assignment of a route point for each email skillset

the assignment of a script for each email skillset

the assignment of a vector for each email skillset

the assignment of an open queue for each email skillset

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Question 22

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Progressive dialing

Predetermined dialing

Predictive dialing

Preview dialing

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Question 23

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

The External Message Handler

Open Queue Engine

The Outbound Message Handler

The Rules Engine

The Inbound Message Handler

The Inbound Mail Handler

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When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

the Outbound Campaign Management Tool

the Outbound Message Handler

the Inbound Message Handler

the Rules Engine

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Question 25

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

the Skillset the Email was sent to (skillset groups)

who the Email was sent from (sender groups)

when the Email was received (office hours)

what priority the Email was sent with (priority groups)

specific characters, words or phrases in the Email message (keywords)

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Question 26

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A multimedia suffix is added to the skillset name.

A multimedia prefix is added to the skillset name.

A multimedia disposition code is added to the skillset.

Multimedia is added to the skillset name.

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Question 27

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Preview dialing

Progressive dialing

Predictive dialing

Predetermined dialing

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Question 28

During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

Agent Desktop Configuration, General Settings, Advanced Settings

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, User Settings

Agent Desktop Configuration, Resources

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Question 29

Which Orchestration Designer intrinsic is used for

Multimedia contacts?

CONTACT TYPE

QUIT

LOG

WAIT

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Question 30

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura® Application Enablement Server

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

https://support.avaya.com web site

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