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Avaya 6211 Practice Test - Questions Answers, Page 5

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List of questions

Question 41

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You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Re

Question 42

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

Question 43

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Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

Question 44

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Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Question 45

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When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated

Question 46

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Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 47

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You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Question 48

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Question 49

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Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Question 50

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Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aur

Related questions

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 41

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

Add the Communication Control Toolkit (CCT) server through the CCMA.

Add the Microsoft Exchange server through the CCMA.

Assign the CCT server as a reporting server for the CCMS.

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Question 42

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

WC_

VI_

PO_

SM_

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Question 43

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

New Contact Presentation

Hot Desking

Logoff Terminal State

Maximum Open Duration

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Question 44

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Inbound Mail License Server

Inbound Mail Server

Inbound Mail Manager Server

Inbound Mail Application Server

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Question 45

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Contact Center Multimedia (CCMM)

License Manager

Contact Center Manager Administration (CCMA)

Contact Center Manager Server (CCMS)

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Question 46

Which component is used to add servers in Contact Center Manager

Administration (CCMA)?

Configuration

Multimedia

Access and Partition Management

Contact Center Management

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Question 47

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.

Open a web browser and browse to http://<servername>/CCTConsole, where <servername> is the name of the CCMS server.

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

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Question 48

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

IM_

EM_

OB_

VM_

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Question 49

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia

Administration client is true?

It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

It helps with implementing CTI for installed and browser-based client integrations.

It provides administrative and management capabilities for CCMM resources.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

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Question 50

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

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