Avaya 6211 Practice Test - Questions Answers, Page 4
List of questions
Related questions
Question 31
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017384
Question 32
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017591
Question 33
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059073
Question 34
Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (90)
Question 35
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100122125
Question 36
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017374
Question 37
When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
Question 38
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093197 (428)
Question 39
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017434
Question 40
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059073
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