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Avaya 6211 Practice Test - Questions Answers, Page 4

Question list

List of questions

Question 31

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During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

Question 32

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Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Question 33

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Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in t

Question 34

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Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Question 35

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Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What age

Question 36

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You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is adde

Question 37

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When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

Question 38

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A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's

Question 39

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You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Question 40

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When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Related questions

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 31

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

Agent Desktop Configuration, Default Closed Reasons

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, Resources

Agent Desktop Configuration, User Settings

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Question 32

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

GIVE IVR

QUEUE TO SKILLSET

GIVE RAN

GIVE MUSIC

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Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

Launch the screenpop internally in the tab of the Agent Desktop

Launch the screenpop externally on the user's browser

Launch the screenpop externally in the agent's Conferencing software

Launch the screenpop internally in the initial screen of the Agent Desktop

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Question 34

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Avaya Agent Desktop

Contact Center Manager Server

Contact Center Manager Administration

Session Initiation Protocol

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Question 35

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

Getting workitem status

Transferring the call

Accessing the address book

Copy the calling number from the workitem

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Question 36

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phoneset in the Voice URI field.

Select the "Enable CTI for this agent" option.

Select the "Create CCT agent" option.

Set the agent user type to "Supervisor/Agent".

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Question 37

When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

ContactFlow

Primary

Secondary

MultimediaFlow

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Question 38

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

General Settings

Agent Settings

Server Settings

Skillset Settings

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Question 39

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Web Comms

Agent

Skillset

Server