Which two factors drive subscription value for customers? (Choose two)

continuous access to innovation

bundling of software and hardware

continuous access to innovation

Which action can a Renewals Manager take to drive value in the account?

Manage and mitigate renewal risk.

Which group of products are enterprise networking products?

Routing, Switching, Access Points

Which discussion point helps up sell a customer?

Discuss changes in the network and identify any uncovered additions to the network.

Focus on what the customer already has covered on the network.

Discuss changes in the network and identify any uncovered additions to the network.

Focus on how much it will cost the customer.

Discuss your prior ties and why you need the sale.

What is the primary customer value of the Cisco Services Portfolio?

Services packages tailored to specific customer needs

Customers can develop their own service offerings

On-call, 24/7 service technicians at all levels

An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.Which Cisco offer represents the best value for the customer?

Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.

Propose to migrate to perpetual model.

Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.

Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.

Prepare a Partner Branded Managed Service deal.

Which success indicator for a Renewals Manager is valid?

increased deployment of licenses

stabilized customer satisfaction scores

Who do Renewals Managers (RMs) work with?

RMs work with account managers to drive ongoing revenue risk assessments and plays.

RMs work with pre-sales engineers and build customer solutions.

RMs work by themselves to develop a high level view customer requirements and objectives.

RMs work with service delivery teams and monitor engagements.

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

validate the customer's business needs

lock in revenue streams through co-termination

How does Cisco define Business Critical Services?

subscription-based services covering the lifecycle of a technology

Pay-as-you-go, services covering business-critical functions

Pay-as-you-go, technology-based services

Which two actions can a partner or customer perform within CCW-R? (Choose two.)

view and manage their contracts

download hardware, software and services datasheets

view and manage their contracts

How does Cisco define AT R?

Contracts/subscriptions that are available to renew.

ATR is the sum of RR and iARR, minus the attrition rate.

Any customer agreement where attrition has been an issue.

Contracts/subscriptions that have attrition terms revoked.

What support should an RM take from the CSM?

Communicate value and the impact of Cisco solutions.

Communicate new greenfield opportunities.

Communicate value and the impact of Cisco solutions.

Book customer-service briefings.

Oversee the closure of contracts.

Which services are contained in the CX portfolio?

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Support Services, Business Critical Services, Professional Services and Managed Services

Support Services, Business Critical Services and Professional Services

Support Services and Business Critical Services

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Which strategy contributes to the successful renewal of service contracts?

Communicate product performance, pricing, and position.

Lock in revenue streams through co-termination.

Communicate product performance, pricing, and position.

Discount multi-year service agreements.

Which task is the responsibility of the Renewals Manager?

managing recurring revenue risk

billing recurring revenue contracts

managing recurring revenue risk

driving adoption of specific technologies

Which action should a Renewals Manager take first?

Download contract data and develop a renewals strategy

Assign an RS to priority accounts

Meet and confirm the AM, CSS, CSM and their resources

Meet the customer and perform a renewals diagnosis

Download contract data and develop a renewals strategy

Which statement is the most accurate description of the Health Index?

an ongoing measurement of several key customer health indicators

a tool for service providers to determine what stage of the lifecycle to offering training solutions

an ongoing measurement of customer sentiment

a measurement tool for resolving specific product quality issues and adoption barriers

an ongoing measurement of several key customer health indicators

Which statement best summarizes the intended outcome of the Success Plan?

development of a customer-centric view for achieving value from their portfolio

provide scheduling for resolving customer qual y issues

generate financial data that indicates a customer's propensity to renew

grow incremental annual recurring revenue

Which is the first step in a solutions-led sales approach?

understand the customer's objectives

identify the latest technology release

understand the customer's objectives

What is the key implication on-time renewals have for an IT provider company?

no major impact if sales are on plan

recurring business is preserved

Which statement best describes an Ask the Expert session?

A 24-7 phone line providing expert advice

A pre-recorded webinar from an expert

A hosted educational webinar with live expert Q and A

A 24-7 phone line providing expert advice

A one on one coaching engagement covering specific use cases

Which statement best describes an Accelerator?

A one-on-one coaching engagement covering specific use cases

An on-call service for customer support

A one-on-one deep dive on network issues

A one-on-one coaching engagement covering specific use cases

A hosted one-to-many educational webinar with live expert Q and A

Which business benefit of on-time renewals on Cisco products and services is valid?

rebates and discounts from Cisco

ability to ensure that our TAC cases get priority over others

exclusive relationship with the customer

access to training programs and material

rebates and discounts from Cisco

Cisco 700-805 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

What does iARR measure?

our ability to monitor product utilization, and financial growth collectively

our ability to increase renewal rates through pricing controls

our ability to expand upon existing customer value

our ability to internally align renewable resources

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