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7392X: Avaya Aura Call Center Elite Implementation

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The 7392X exam known as Avaya Aura Call Center Elite Implementation Exam is crucial for IT professionals aiming to validate their skills. To increase your chances of passing, practicing with real exam questions shared by those who have succeeded can be invaluable. In this guide, we’ll provide you with practice test questions and answers offering insights directly from candidates who have already passed the exam.

Exam Details:

  • Exam Number: 7392X

  • Exam Name: Avaya Aura Call Center Elite Implementation Exam

  • Length of test: 105 minutes

  • Exam Format: Multiple-choice, single-choice, and scenario-based questions

  • Exam Language: English

  • Number of questions in the actual exam: 63 questions

  • Passing Score: 70%

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  • Boost Confidence: Regular practice with exam-like questions builds your confidence and reduces test anxiety.

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Key Features of 7392X Practice Test:

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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

System Parameters Customer-Options
System Parameters Customer-Options
Class of Restriction
Class of Restriction
VuStats Display
VuStats Display
Feature-Related System Parameters
Feature-Related System Parameters
Class of Service
Class of Service
Suggested answer: B, C, D
asked 16/09/2024
Avtandili Tsagareishvili
43 questions

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.

Which command would you use to do this?

list trace stations
list trace stations
list trace vector
list trace vector
list trace trunk
list trace trunk
list trace trac
list trace trac
Suggested answer: B
asked 16/09/2024
FOTIS FOURLIAS
47 questions

Avaya 7392X image Question 25 19375 09162024190528000000

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

9432
9432
876549432
876549432
3876
3876
87654
87654
Suggested answer: C
asked 16/09/2024
mohammed zakir
38 questions

Which property of the SET command makes the command unique when dealing with variables?

The SET command reassigns variables to new values during the process of a vector.
The SET command reassigns variables to new values during the process of a vector.
The SET command allows variables to be manipulated using arithmetic and string operators.
The SET command allows variables to be manipulated using arithmetic and string operators.
The SET command allows a group of variables to follow a specific pattern.
The SET command allows a group of variables to follow a specific pattern.
The SET command allows you to place calls in a particular queue.
The SET command allows you to place calls in a particular queue.
Suggested answer: B
asked 16/09/2024
Michael Encarnado
34 questions

Avaya 7392X image Question 20 19370 09162024190528000000


Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

Step 8 in Denver should be a busy command.
Step 8 in Denver should be a busy command.
The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
Suggested answer: B
asked 16/09/2024
Michele Lorengo
38 questions

Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

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A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.

Which call center feature provides this capability?

Redirection on No Answer (RONA)
Redirection on No Answer (RONA)
Forced Agent Logout form the After Call Work (ACW) mode
Forced Agent Logout form the After Call Work (ACW) mode
Adjunct Routing
Adjunct Routing
Variable in Vectors
Variable in Vectors
Suggested answer: A
asked 16/09/2024
Brett Tin
37 questions

Which two parameters must be configured to allow Service Observing while off site?

(Choose two.)

Service Observing Listen Only Access Code
Service Observing Listen Only Access Code
COR – Restriction Override set to all
COR – Restriction Override set to all
Telecommuter
Telecommuter
Service Observing (Remote/By FAC)
Service Observing (Remote/By FAC)
Suggested answer: A, D
asked 16/09/2024
Steven Prater
37 questions

Which scope is defined by the time-of-day (TOD) variable?

Collect Scope Variable
Collect Scope Variable
Global Scope Variable
Global Scope Variable
Local Scope Variable
Local Scope Variable
Persistent Scope Variable
Persistent Scope Variable
Suggested answer: A
asked 16/09/2024
Roberto Garavaglia
45 questions

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

5B ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.C ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.D ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.E ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.
5B ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.C ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.D ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.E ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.
Suggested answer: A
asked 16/09/2024
I Haq
35 questions