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Avaya 7392X Practice Test - Questions Answers

Question list

List of questions

Question 1

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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Question 2

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For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Question 3

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A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

Question 4

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Question 5

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Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Question 6

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Which scope is defined by the time-of-day (TOD) variable?

Question 7

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Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 8

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Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Question 9

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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software me

Question 10

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How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

Question 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Adjunct Routing

Network Call Redirection

Network Call Transfer

Look-Ahead Interflow

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Question 2

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

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Question 3

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

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Question 4

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Automatic Number Identification (ANI)

Basic Call Management System (BCMS)

VuStats

Service Level Maximizer (SLM)

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Question 5

Which two benefits to a Call Center does the Call Vectoring feature provide?

(Choose two.)

the customized handling of incoming calls via programmed commands

the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls

the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.

the ability to change the skills assigned to an agent

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Question 6

Which scope is defined by the time-of-day (TOD) variable?

Collect Scope Variable

Global Scope Variable

Local Scope Variable

Persistent Scope Variable

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Question 7

Which two parameters must be configured to allow Service Observing while off site?

(Choose two.)

Service Observing Listen Only Access Code

COR – Restriction Override set to all

Telecommuter

Service Observing (Remote/By FAC)

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Question 8

Which two statements describe the benefits of using Expert Agent Selection (EAS)?

(Choose two.)

It enables recorded announcements to be played to incoming calls.

It provides options for selecting among available agents with the same skill.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

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Question 9

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS enabled, which software mechanism is used for queuing?

Agent IDs

VDNs

Agent Stations

Skills

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