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Avaya 7392X Practice Test - Questions Answers

List of questions

Question 1

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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Adjunct Routing
Adjunct Routing
Network Call Redirection
Network Call Redirection
Network Call Transfer
Network Call Transfer
Look-Ahead Interflow
Look-Ahead Interflow
Suggested answer: D
asked 16/09/2024
MARIO CRUZ
40 questions

Question 2

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For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

5B ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.C ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.D ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.E ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.
5B ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.C ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.D ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.E ............................................................................................................................................................................................................................................................................................................................. Error! Bookmark not defined.
Suggested answer: A
asked 16/09/2024
I Haq
35 questions

Question 3

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A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.
BCMS has all the functions Call Management System (CMS) supports but with less capacity.
BCMS generates Split Reports and not Skills Reports.
BCMS generates Split Reports and not Skills Reports.
BCMS does not support all Call Center Elite features.
BCMS does not support all Call Center Elite features.
BCMS is only offered for customers with a Basic Call Center package.
BCMS is only offered for customers with a Basic Call Center package.
Suggested answer: C
asked 16/09/2024
Sergy Camilo
36 questions

Question 4

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Automatic Number Identification (ANI)
Automatic Number Identification (ANI)
Basic Call Management System (BCMS)
Basic Call Management System (BCMS)
VuStats
VuStats
Service Level Maximizer (SLM)
Service Level Maximizer (SLM)
Suggested answer: B
asked 16/09/2024
Mohammed Meddah
39 questions

Question 5

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Which two benefits to a Call Center does the Call Vectoring feature provide?

(Choose two.)

the customized handling of incoming calls via programmed commands
the customized handling of incoming calls via programmed commands
the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls
the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls
the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
the ability to change the skills assigned to an agent
the ability to change the skills assigned to an agent
Suggested answer: A, D
asked 16/09/2024
Diego Beltran
39 questions

Question 6

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Which scope is defined by the time-of-day (TOD) variable?

Collect Scope Variable
Collect Scope Variable
Global Scope Variable
Global Scope Variable
Local Scope Variable
Local Scope Variable
Persistent Scope Variable
Persistent Scope Variable
Suggested answer: A
asked 16/09/2024
Roberto Garavaglia
45 questions

Question 7

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Which two parameters must be configured to allow Service Observing while off site?

(Choose two.)

Service Observing Listen Only Access Code
Service Observing Listen Only Access Code
COR – Restriction Override set to all
COR – Restriction Override set to all
Telecommuter
Telecommuter
Service Observing (Remote/By FAC)
Service Observing (Remote/By FAC)
Suggested answer: A, D
asked 16/09/2024
Steven Prater
37 questions

Question 8

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Which two statements describe the benefits of using Expert Agent Selection (EAS)?

(Choose two.)

It enables recorded announcements to be played to incoming calls.
It enables recorded announcements to be played to incoming calls.
It provides options for selecting among available agents with the same skill.
It provides options for selecting among available agents with the same skill.
It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
It provides basic reporting on Vectors, Agents, and Trunk Groups.
It provides basic reporting on Vectors, Agents, and Trunk Groups.
It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
Suggested answer: B, E
asked 16/09/2024
Juan Yontz
46 questions

Question 9

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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS enabled, which software mechanism is used for queuing?

Agent IDs
Agent IDs
VDNs
VDNs
Agent Stations
Agent Stations
Skills
Skills
Suggested answer: C
asked 16/09/2024
cesar ganguie
42 questions

Question 10

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How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
Check the System-Parameters Customer-Options Form and search for the EAS field.
Check the System-Parameters Customer-Options Form and search for the EAS field.
Check the Feature-Related System Parameters and search for the Call Center Elite field.
Check the Feature-Related System Parameters and search for the Call Center Elite field.
Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
Suggested answer: B
asked 16/09/2024
Ackim Sanuka
28 questions
Total 61 questions
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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?