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Avaya 7392X Practice Test - Questions Answers, Page 4

Question list

List of questions

Question 31

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To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow

Question 32

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Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Question 33

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To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

Question 34

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Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification

Question 35

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Which component provides audio support in Avaya Aura® Call Center Elite?

Question 36

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Which three items are components of Communication Manager? (Choose three.)

Question 37

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Which component handles the features of Avaya Aura® Call Center Elite?

Question 38

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Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

Question 39

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What is the recommended audio format to be played by the Avaya Aura® Media Server?

Question 40

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What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Question 31

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.

Which command would be entered in the vector to accomplish this?

route-to number 9581234 with cov y if interflow-gpos>=2

route-to number 9581234 with cov n if interflow-gpos<2

route-to number 9581234 with cov n if interflow-gpos<=2

route-to number 9581234 with cov y if interflow-gpos=2

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Question 32

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

The call will be routed to 2048.

The call will queue to skill 1.

The call will be disconnected.

The call will be routed to 2049.

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Question 33

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

Create forced announcements.

Set the queue field to Yes.

Use Analog announcements only.

Use external announcements.

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Question 34

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

VDN Override on VDN 7202 is set to no.

VDN Override on VDN 7201 is set to yes.

No agents are staffed in skill 1.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease.

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