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Avaya 7392X Practice Test - Questions Answers, Page 4

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Question 31

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To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.

Which command would be entered in the vector to accomplish this?

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Question 32

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Avaya 7392X image Question 32 19382 09162024190528000000

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

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Question 33

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To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

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Question 34

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Avaya 7392X image Question 34 19384 09162024190528000000



Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

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Question 35

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Which component provides audio support in Avaya Aura® Call Center Elite?

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Question 36

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Which three items are components of Communication Manager?

(Choose three.)

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Question 37

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Which component handles the features of Avaya Aura® Call Center Elite?

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Question 38

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Which two functions do Vector Directory Numbers (VDNs) perform in a call center?

(Choose two.)

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Question 39

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What is the recommended audio format to be played by the Avaya Aura® Media Server?

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Question 40

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What are three capabilities of Avaya Aura® Media Server?

(Choose three.)

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Total 61 questions
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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?