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Avaya 7392X Practice Test - Questions Answers, Page 5

Question list

List of questions

Question 41

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Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

Question 42

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Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

Question 43

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An Elite Call Center agent is assigned the following Skills: Skill Hunt Group 1 with Skill Level 5 Skill Hunt Group 2 with Skill Level 10 Skill Hunt Group 3 with Skill Level 15 Skill Hunt Group

Question 44

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Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Question 45

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A supervisor wants their agents to automatically log out at a specific time. Which two administration forms are used to configure this functionality? (Choose two.)

Question 46

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A supervisor with console permission can enter an agent’s login ID, and add or remove an agent’s skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statem

Question 47

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In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should you take?

Question 48

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Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

Question 49

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Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)

Question 50

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If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 C

Question 41

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

Best Service Routing (BSR) Application

VDN Variables

Meet-me Conferencing

Attendant Vectoring

Skill Preferences (1st, 2nd, 3rd Skills)

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Question 42

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Dial Access Plans

Feature Access Codes (FACs)

Skill Assignment

Business Advocate (BA)

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Question 43

An Elite Call Center agent is assigned the following Skills:

Skill Hunt Group 1 with Skill Level 5

Skill Hunt Group 2 with Skill Level 10

Skill Hunt Group 3 with Skill Level 15

Skill Hunt Group 4 with Skill Level 15

And the Call Handling Preference is configured as Greatest Need.

Skill 1 Call with priority h that has queued for 10 minutes

Skill 2 Call with priority h that has queued for 15 minutes

Skill 3 Call with priority m that has queued for 15 minutes Skill

4 Call with priority t that has queued for 15 minutes

Which of the calls will the agent handle first under the greatest need handling preference?

Skill 4 Call

Skill 2 Call

Skill 1 Call

Skill 3 Call

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Question 44

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Hunt groups are set to be skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no.

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Question 45

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

Station Form

Agent LoginID Form

Hunt Group Form

Feature-Related System-Parameters Form

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Question 46

A supervisor with console permission can enter an agent’s login ID, and add or remove an agent’s skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

The supervisor’s class of restriction (COR) must have the field “Can Force a Work State Change” set to y.

The supervisors class of services (COS) must have the field “Add/Remove Agent Skills” set to y.

The agent’s COS must have the field “Add/remove Agent Skills” set to y.

The supervisors COS must have the field “Can Force a Work State Change” set to y.

The supervisors COR must have the field “Add/Remove Agent Skills” set to y.

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