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Avaya 7392X Practice Test - Questions Answers, Page 5

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Question 41

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Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

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Question 42

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Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

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Question 43

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An Elite Call Center agent is assigned the following Skills:

Skill Hunt Group 1 with Skill Level 5

Skill Hunt Group 2 with Skill Level 10

Skill Hunt Group 3 with Skill Level 15

Skill Hunt Group 4 with Skill Level 15

And the Call Handling Preference is configured as Greatest Need.

Skill 1 Call with priority h that has queued for 10 minutes

Skill 2 Call with priority h that has queued for 15 minutes

Skill 3 Call with priority m that has queued for 15 minutes Skill

4 Call with priority t that has queued for 15 minutes

Which of the calls will the agent handle first under the greatest need handling preference?

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Question 44

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Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

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Question 45

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A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

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Question 46

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A supervisor with console permission can enter an agent’s login ID, and add or remove an agent’s skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

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Question 47

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In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should you take?

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Question 48

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Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

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Question 49

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Which three Vector Directory Number (VDN) parameters are associated with the active VDN?

(Choose three.)

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Question 50

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If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5

Call 2, with priority 3 that is queued for 15 minutes with skill level 10

Call 3, with priority 5 that is queued for 15 minutes with skill level 15

Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?