Home / Avaya / 7392X

Avaya 7392X Practice Test - Questions Answers, Page 6

Question list

List of questions

Question 51

(0)

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS environment? (Choose two.)

Question 52

(0)

Which option describes a feature access code?

Question 53

(0)

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Question 54

(0)

Which statement describes the purpose and function of a hunt group?

Question 55

(0)

What is an abbreviated dialing list that is defined for the entire organization?

Question 56

(0)

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be

Question 57

(0)

Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

Question 58

(0)

Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Question 59

(0)

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when rout

Question 60

(0)

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

Question 51

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS environment? (Choose two.)

The agents are on calls from another split.

The agents are on outgoing calls.

The agents are dialing a number to place a call or activate a feature.

An ACD call is ringing at their telephone.

The agents have pressed their aux work button.

Show Answer Comment (0)

Question 52

Which option describes a feature access code?

any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning

any group of 1 to 6 digits

any group of 1 to 4 digits where an *(asterisk) can appear anywhere

any group of digits and asterisks (*) or pound signs (#)

Show Answer Comment (0)

Question 53

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Vector

Measured Format

Agent Login

Skill Preferences

Extension

Hunt Group

Show Answer Comment (0)

Question 54

Which statement describes the purpose and function of a hunt group?

It is a group of agents that all have the ability to answer specific calls.

It is a group of VDNs that receive calls and pass to a vector.

It is a group of extensions that receive calls to a specific telephone number.

It is a group of skills that an agent has to manage specific calls.

Show Answer Comment (0)

Question 55

What is an abbreviated dialing list that is defined for the entire organization?

Entire

Personal

System

Group

Show Answer Comment (0)

Question 56

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Assigned Skill on the Hunt Group form

Call Handling Preference on the Hunt Group form

Timed ACW field on the VDN or Hunt Group form

Direct Agent Call First on the Agent Handling form

Show Answer Comment (0)

Question 57

Direct Agent calls are not getting counted correctly in the Call Management System (CMS).

What must be administered so that Direct Agent calls are measured properly?

Class of Restriction (COR)

Class of Service (COS)

skill-level

ead-mia

Show Answer Comment (0)

Question 58

Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Configure an announcement using the extension 5003.

Configure a dial plan with a 4-digit extension that begins with 5.

Configure a dial plan with a 4-digit feature access code.

Record an announcement.

Show Answer Comment (0)

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group be configured?

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Direct Department Calling (DDC)

Dynamic Agent Selection (DAS)

Show Answer Comment (0)