ExamGecko
Login
Home / Avaya / 7392X / List of questions
Ask Question

Avaya 7392X Practice Test - Questions Answers, Page 6

Add to Whishlist

List of questions

Question 51

Report Export Collapse

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS environment? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 52

Report Export Collapse

Which option describes a feature access code?

Become a Premium Member for full access
  Unlock Premium Member

Question 53

Report Export Collapse

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Become a Premium Member for full access
  Unlock Premium Member

Question 54

Report Export Collapse

Which statement describes the purpose and function of a hunt group?

Become a Premium Member for full access
  Unlock Premium Member

Question 55

Report Export Collapse

What is an abbreviated dialing list that is defined for the entire organization?

Become a Premium Member for full access
  Unlock Premium Member

Question 56

Report Export Collapse

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Become a Premium Member for full access
  Unlock Premium Member

Question 57

Report Export Collapse

Direct Agent calls are not getting counted correctly in the Call Management System (CMS).

What must be administered so that Direct Agent calls are measured properly?

Become a Premium Member for full access
  Unlock Premium Member

Question 58

Report Export Collapse

Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Become a Premium Member for full access
  Unlock Premium Member

Question 59

Report Export Collapse

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group be configured?

Become a Premium Member for full access
  Unlock Premium Member

Question 60

Report Export Collapse

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

Become a Premium Member for full access
  Unlock Premium Member
Total 61 questions
Go to page: of 7
Open VPLUS File
Convert VPLUS to PDF

Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?