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Avaya 7392X Practice Test - Questions Answers, Page 2

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Question 11

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Which statement about concurrent agent user licenses is true?

Number of agents that can be registered in more than one Communication Manager simultaneously.
Number of agents that can be registered in more than one Communication Manager simultaneously.
Number of agents that can be added to the system.
Number of agents that can be added to the system.
Only the specified number of licensed units can gain access to more than one skill at a time.
Only the specified number of licensed units can gain access to more than one skill at a time.
Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
Suggested answer: D
asked 16/09/2024
Wilson Geneblazo
36 questions

Question 12

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A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.

Which mechanism controls what happens while the customer is waiting in the queue?

Agent Stations
Agent Stations
Vectors
Vectors
Skills
Skills
Hunt Groups
Hunt Groups
Suggested answer: B
asked 16/09/2024
andrea rosi
49 questions

Question 13

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A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

AUX State Codes
AUX State Codes
Authorization Codes
Authorization Codes
Call Work Codes
Call Work Codes
Reason Codes
Reason Codes
Suggested answer: D
asked 16/09/2024
Tim Roe
37 questions

Question 14

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While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

System Parameters Customer-Options
System Parameters Customer-Options
Class of Restriction
Class of Restriction
VuStats Display
VuStats Display
Feature-Related System Parameters
Feature-Related System Parameters
Class of Service
Class of Service
Suggested answer: B, C, D
asked 16/09/2024
Avtandili Tsagareishvili
48 questions

Question 15

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Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

After an ACD-call, an agent will automatically change its state to AUX.
After an ACD-call, an agent will automatically change its state to AUX.
Splits can be measured by Basic Call Management System (BCMS).
Splits can be measured by Basic Call Management System (BCMS).
Agents can be logged in to 20 splits maximum.
Agents can be logged in to 20 splits maximum.
Agents should log in manually to each split.
Agents should log in manually to each split.
Suggested answer: B, D
asked 16/09/2024
Shadi Akou
38 questions

Question 16

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A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.

Which call center feature provides this capability?

Redirection on No Answer (RONA)
Redirection on No Answer (RONA)
Forced Agent Logout form the After Call Work (ACW) mode
Forced Agent Logout form the After Call Work (ACW) mode
Adjunct Routing
Adjunct Routing
Variable in Vectors
Variable in Vectors
Suggested answer: A
asked 16/09/2024
Brett Tin
44 questions

Question 17

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Which three statements about configuring a Call Center with the Elite offer are true?

(Choose three.)

Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
Call Management System (CMS) or IQ must be used as the reporting tool.
Call Management System (CMS) or IQ must be used as the reporting tool.
It is possible to use Vector Directory Number (VDN) skill preferences.
It is possible to use Vector Directory Number (VDN) skill preferences.
It includes Expert Agent Selection (EAS) and Business Advocate (BA).
It includes Expert Agent Selection (EAS) and Business Advocate (BA).
Suggested answer: B, D, E
asked 16/09/2024
null null
48 questions

Question 18

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Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

System-Parameters Security
System-Parameters Security
Special System Parameters
Special System Parameters
System-Parameters Customer-Options
System-Parameters Customer-Options
Feature-Related System Parameters
Feature-Related System Parameters
Suggested answer: C
asked 16/09/2024
Sundarrajan Mugunthan
38 questions

Question 19

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When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

Service Level Maximizer
Service Level Maximizer
Business Advocate
Business Advocate
Hunt Group
Hunt Group
Call Management System (CMS)
Call Management System (CMS)
Expert Agent Selection (EAS)
Expert Agent Selection (EAS)
Suggested answer: A, B, E
asked 16/09/2024
German Dario Jara
40 questions

Question 20

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Avaya 7392X image Question 20 19370 09162024190528000000


Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

Step 8 in Denver should be a busy command.
Step 8 in Denver should be a busy command.
The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
Suggested answer: B
asked 16/09/2024
Michele Lorengo
43 questions
Total 61 questions
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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?