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Avaya 7392X Practice Test - Questions Answers, Page 2

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Question 11

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Which statement about concurrent agent user licenses is true?

Number of agents that can be registered in more than one Communication Manager simultaneously.
Number of agents that can be registered in more than one Communication Manager simultaneously.
Number of agents that can be added to the system.
Number of agents that can be added to the system.
Only the specified number of licensed units can gain access to more than one skill at a time.
Only the specified number of licensed units can gain access to more than one skill at a time.
Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
Suggested answer: D
asked 16/09/2024
Wilson Geneblazo
37 questions

Question 12

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A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.

Which mechanism controls what happens while the customer is waiting in the queue?

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Question 13

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A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

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Question 14

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While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

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Question 15

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Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

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Question 16

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A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.

Which call center feature provides this capability?

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Question 17

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Which three statements about configuring a Call Center with the Elite offer are true?

(Choose three.)

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Question 18

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Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

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Question 19

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When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

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Question 20

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Avaya 7392X image Question 20 19370 09162024190528000000


Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

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Related questions

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which property of the SET command makes the command unique when dealing with variables?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?