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A business case features a management summary, from which the below extract is taken:

‘The new approach will incur significant investment in terms of software licenses and annual maintenance fees, which will not be negotiable until year four of the proposal. We will research competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to otter a reduced price for year five and beyond. However, we are convinced that the selected option is the right one. It will give us a competitive edge as a result of improved management information, in addition to the boost it will give to our image with our established customers." Which categories of costs and benefits are described in this extract*?

A.
Tangible costs, intangible benefits.
A.
Tangible costs, intangible benefits.
Answers
B.
Tangible benefits, intangible costs
B.
Tangible benefits, intangible costs
Answers
C.
Intangible benefits, intangible costs
C.
Intangible benefits, intangible costs
Answers
D.
Intangible costs, tangible benefits
D.
Intangible costs, tangible benefits
Answers
Suggested answer: D

Explanation:

The extract describes both tangible costs and intangible benefits. The costs mentioned in the extract are the software licenses and annual maintenance fees, which are tangible costs. The benefits mentioned in the extract are the improved management information and the boost to the company’s image with its customers, which are intangible benefits. Therefore, the correct answer is D: Intangible costs, tangible benefits.

A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.

They met recently to review progress, and made the following notes for the next draft:

The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.

We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.

The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.

Which of the following sets of elements of a business case will cover ALL of these points?

A.
Description of the current situation. analysis of costs and benefits, options considered
A.
Description of the current situation. analysis of costs and benefits, options considered
Answers
B.
Impact assessment, analysis of costs and benefits, recommendations
B.
Impact assessment, analysis of costs and benefits, recommendations
Answers
C.
Recommendations, risk assessment, options considered
C.
Recommendations, risk assessment, options considered
Answers
D.
Description of the current situation, impact assessment, risk assessment
D.
Description of the current situation, impact assessment, risk assessment
Answers
Suggested answer: D

Explanation:

The description of the current situation will explain the threat posed to the organization from cyber attack and the need for the project. The impact assessment will help to quantify the benefits of the cyber defense initiative, and the risk assessment will provide insight into the potential risks posed by not undertaking the project. Finally, the options considered section will help to demonstrate that the project team has thoroughly explored the solution market and has considered a range of approaches to meeting the project objectives.


Part of the management summary of a business case is detailed below:

The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?

A.
Tangible costs.
A.
Tangible costs.
Answers
B.
Tangible benefits
B.
Tangible benefits
Answers
C.
Intangible benefits.
C.
Intangible benefits.
Answers
D.
Intangible costs
D.
Intangible costs
Answers
Suggested answer: D

Explanation:

The extract describes intangible costs. The costs mentioned in the extract are the potential lower staff productivity while the new system is being established, which are intangible costs

A business case is being created for a new, automated auditing system that will improve the IT department’s ability to record and monitor all the computing devices used across the organisation.

The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost.

Which of the following investment appraisal calculations has the sponsor asked for?

A.
Payback calculation.
A.
Payback calculation.
Answers
B.
Net present value.
B.
Net present value.
Answers
C.
Internal rate of return.
C.
Internal rate of return.
Answers
D.
Discounted cash flow.
D.
Discounted cash flow.
Answers
Suggested answer: A

Explanation:

The payback calculation is a simple investment appraisal calculation that looks at the time it takes to pay back the money invested in a project. It looks at the total cost of the project and compares it to the expected cash flow from the project. The payback period is calculated by dividing the total cost by the expected cash flow. This calculation allows the sponsor to determine when the project will have saved the department as much as it has cost.

For example, if the total cost of the project is $100,000 and the expected cash flow from the project is $20,000 per year, then the payback period is 5 years. This means that after 5 years, the project will have saved the department as much as it has cost. Therefore, the payback calculation is the simplest calculation possible for the sponsor to get a better idea of the financial implications of the project.

Alana has identified the several issues in a process redesign project she is working on, including the following:

1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)

2) The suggested changes to the business structure will affect our relationships with suppliers.

3) The proposed sharing of data with our suppliers will raise legal accessibility issues

Which elements of POPIT consider these issues?

A.
Processes and Information & Technology.
A.
Processes and Information & Technology.
Answers
B.
People and Processes.
B.
People and Processes.
Answers
C.
People and Organisation.
C.
People and Organisation.
Answers
D.
Information A Technology. Organisation
D.
Information A Technology. Organisation
Answers
Suggested answer: B

Explanation:

The POPIT framework (People, Organisation, Processes, Information and Technology) is a model used to analyse and evaluate a business process. It takes into account the various elements that make up a business process and how they interact with each other. In this case, Alana has identified several issues in the process redesign project, which all fall under the People and Processes elements of the POPIT framework.

The People element looks at the roles and responsibilities of the people involved in the process, and how the proposed changes will affect their roles and tasks. The Processes element looks at the proposed changes to the business structure and how it will affect the relationships with suppliers and how data will be shared. The Organisation element looks at how the proposed changes will affect the organisation's key performance indicators, and how the legal accessibility issues will be addressed.

Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?

A.
To assess how tar the organisation's current activities support the desired situation
A.
To assess how tar the organisation's current activities support the desired situation
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B.
To identify how the organisation should structure itself to support the desired situation
B.
To identify how the organisation should structure itself to support the desired situation
Answers
C.
To determine which activities in the desired situation are not financially feasible
C.
To determine which activities in the desired situation are not financially feasible
Answers
D.
To establish which stakeholder views will not be reflected in the desired situation
D.
To establish which stakeholder views will not be reflected in the desired situation
Answers
Suggested answer: B

Explanation:

A BAM is a graphical representation of the current and future processes within an organisation, and it can be used to identify gaps between the current state and the desired future state. By using a BAM, a Business Analyst can identify which processes need to be changed, eliminated, or added in order to bridge the gap between the current and desired states. This allows the organisation to structure itself in such a way that it can achieve the desired situation.

EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:

'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?

A.
Internal policy.
A.
Internal policy.
Answers
B.
Internal processed
B.
Internal processed
Answers
C.
External requirement.
C.
External requirement.
Answers
D.
External constraint.
D.
External constraint.
Answers
Suggested answer: D

Explanation:

This business rule is an external constraint, meaning it is an externally imposed requirement that the company must adhere to in order to remain compliant with the law. This type of business rule is outside of the company's control and must be taken into account when designing processes and systems.

A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to ‘deliver consultancy service’. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by the Chief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below:

Determine which customer to target for

a) Determine which customers to target for our focused service.

b) Track the progress of consultancy contracts placed by customers.

c) Define the skills sets of the consultants supplying our service.

d) Agree on a marketing campaign to make people aware of our new product focus

e) Run monthly open days, showcasing our consultancy expertise.

Which of these would be categorized as planning activities on the CEO's BAM?

A.
a. c and d
A.
a. c and d
Answers
B.
a, b and e.
B.
a, b and e.
Answers
C.
b, c and e.
C.
b, c and e.
Answers
D.
c. d and e
D.
c. d and e
Answers
Suggested answer: C

Explanation:

Planning activities are activities that are done to set the direction for future activities and to ensure that the organisation is well prepared for them. In this case, activities b, c and e are all planning activities as they involve deciding on the customer to target, defining the skillsets of consultants, and running open days to showcase expertise. These activities will all be necessary to ensure that the company delivers its consultancy services in the best possible way.

A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle’ packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:

a) Monitor flight bundle' sates b) Sell "night bundles*

c) Determine demand amongst existing customers

d) Identify potential airline earners

e) Determine 'flight bundle' locations, f) Define bundle pricing.

Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.

With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?

A.
c and f
A.
c and f
Answers
B.
a. c and f
B.
a. c and f
Answers
C.
a, b. d and e.
C.
a, b. d and e.
Answers
D.
b, d and e
D.
b, d and e
Answers
Suggested answer: C

Explanation:

Activity c is important to determine demand amongst existing customers and identify potential airline earners. Activity d is important to determine the locations of flight bundles, and activity e is important to define bundle pricing. Activity a and b are important to monitor flight bundle sales and sell "night bundles", but they are not as important as activities c, d, and e in determining the viability of the new business proposition.

A company produces kitchens to order. Customers specify the design of the kitchen by using a computer-aided design tool, provided on the company’s website. The tool allows customers to select products, such as cabinets and cookers, and place them into a floor plan of the kitchen that they have specified.

Once the customer confirms the design, an order is placed and the customer is given a planned installation date for the kitchen. The company orders the raw materials for the kitchen and the kitchen is built by its skilled carpenters The customer can track the progress of the build on the Internet. If the kitchen Is likely to be delivered later than originally promised, a control action is taken to bring it back on schedule A Business Activity Model (BAM) developed for the company has 'sell bespoke kitchens' as its doing activity.

Which of the following activities would be directly linked by a logical dependency arrow to or from this doing activity?

A.
Track build
A.
Track build
Answers
B.
Define carpentry skills
B.
Define carpentry skills
Answers
C.
Determine range of products.
C.
Determine range of products.
Answers
D.
Take control action
D.
Take control action
Answers
Suggested answer: A

Explanation:

The activity directly linked by a logical dependency arrow to the doing activity of "sell bespoke kitchens" is "Track build". Tracking the build is necessary in order to ensure that the kitchen is delivered on time and that any issues that arise during the build can be addressed quickly.

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