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BCS BAP18 Practice Test - Questions Answers, Page 4

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Question 31

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ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onwa

Question 32

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AlpineTrails is a company that specialises In off en rig tailored waking holidays. The company was set up by John and Michael, who each own f50% of the business Alpine Trails books hotels, transport

Question 33

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Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made: 1) The new Comm

Question 34

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Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before. The managing director (MD) has explained that some of the line mana

Question 35

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A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following: * The time to deliver orders for products * Consumer

Question 36

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The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested: a) The number o

Question 37

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An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK. Preliminary findings suggest that the market is saturated, customers have a l

Question 38

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Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (w

Question 39

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Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team: Dear Team, Recent media coverage has revea

Question 40

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Related questions

ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution. A project as been commissioned to replace the labour-intensive process and introduce a fullyautomated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution. Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant. Using a holist approach, which element of the POPIT model need further investigation in order to address the team‘s concerns?

The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary. One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers. The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?

A company produces kitchens to order. Customers specify the design of the kitchen by using a computer-aided design tool, provided on the company’s website. The tool allows customers to select products, such as cabinets and cookers, and place them into a floor plan of the kitchen that they have specified. Once the customer confirms the design, an order is placed and the customer is given a planned installation date for the kitchen. The company orders the raw materials for the kitchen and the kitchen is built by its skilled carpenters The customer can track the progress of the build on the Internet. If the kitchen Is likely to be delivered later than originally promised, a control action is taken to bring it back on schedule A Business Activity Model (BAM) developed for the company has 'sell bespoke kitchens' as its doing activity. Which of the following activities would be directly linked by a logical dependency arrow to or from this doing activity?

A business case is being created for a new, automated auditing system that will improve the IT department’s ability to record and monitor all the computing devices used across the organisation. The sponsor of the project is keen to get a better idea of the financial implications of the project and has asked for the simplest calculation possible. This calculation should consider the tangible costs and tangible benefits of the project, as well as showing when it will have saved the department as much as it has cost. Which of the following investment appraisal calculations has the sponsor asked for?

The following planning activity has been identified in a consensus BAM for a company that makes clothes: 'P4 - Define marketing strategy' Which of the following is an enabling activity linked to this planning activity?

BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company’s paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials. Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary. Which investigation technique would be MOST effective in establishing the need for item of paperwork?

A business analyst working for a manufacturing company has been asked to support a new initiative to review and redesign the company’s Process, enabling it is increase its production and expand into overseas markets. He is working in a team of business analytics and has been asked to do the following: a) Assist in the evaluation of the benefits defined in the benefits plan b) Lead requirements elicitation and clarification activities c) Deliver coaching, training and ongoing support for any changes to existing processes. Once the business analyst has completed these activities, which parts of the Business Change lifecycle will he have supported-?

Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization’s plan for the next financial year. Paula recently led a planning worksope with senior managers and has made the following notes about issues raised in the worshop: The company…. a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year. b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement c) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs. d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard furniture Which of these notes will go into her MOST analysis?

It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed. The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings. position on the power/interest grid does the head of IT services currently occupy?

A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect. Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored. Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?

Question 31

A project as been commissioned to replace the labour-intensive process and introduce a fullyautomated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution.

Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant.

Using a holist approach, which element of the POPIT model need further investigation in order to address the team‘s concerns?

Process and technology

Information and technology

People and process

People and organisation

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Question 32

AlpineTrails is a company that specialises In off en rig tailored waking holidays. The company was set up by John and Michael, who each own f50% of the business Alpine Trails books hotels, transport and equipment to create bespoke holidays tot AlpineTrails customers.

An agreement was recently reached with WalkNalion, a national walking organisation, tor AlpineTraile to provide a number or special holidays for Its members. These will be branded as WalkNation Holidays AlpineTrails will be responsible for organising the holidays, but WalkNalion will undertake the marketing and booking of these special holidays tor us members.

As well as customers, which stakeholder groups are- represented in this scenario?

Manager, Employee. Supplier.

Regulator. Owner, Partner.

Partner, Manager. Employee

Owner. Partner. Supplier

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Question 33

Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:

1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working

2) Data is being migrated from the old computer system to the COTS software package

3) The IT department has documented the configuration of the COTS system

4) The legal department has confirmed that the new COTS system is compliant with company policies.

In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?

Organisation and process.

Process and people

People and technology

Organisation and information.

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Question 34

Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.

The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.

To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?

Document analysis and mind maps.

Observation and scenario analysis

Business activity modeling and fishbone diagrams.

Interviews and rich pictures.

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Question 35

A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:

* The time to deliver orders for products

* Consumer satisfaction with products.

* Wastage in product production.

* The qualifications of production employees

Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

Learning and growth

Internal business process.

Customer.

Financial

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Question 36

The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:

a) The number of customers who make use of their m-room mini bar

b) The percentage of customers who use the leisure facilities

c) The number of customers who complain.

d) The percentage of customers who join the hotel loyalty scheme

e) The percentage of customers who return

Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?

a, b and e.

b. c and d.

c. d and e

a. c and e.

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Question 37

An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK.

Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK legislation makes It easy for them to from one bank to another.

In which area of Porter's Five Forces model would these preliminary findings be documented?

Threat of now entrants.

Bargaining power of customers

Bargaining power of suppliers.

Threat of substitute products or services

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Question 38

The company….

a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.

b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement

c) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs.

d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs

e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard furniture

Which of these notes will go into her MOST analysis?

a, b and d.

a, b and c.

b, c and e.

a, d and e

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Question 39

Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology.

Below is an email she has sent to her management team:

Dear Team,

Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.

I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.

Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan. Thanks. Nastya."

Which elements of PESTLE are identified in this email?

Environmental, Political. Socio-Cultural.

Economic, Environmental, Legal

Socio-Cultural. Technological. Economic

Political, Legal. Economic

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