Based on the information shown, which of the following three alerts should be processed first?

Business services – (3.0, 1000000)

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

Business services – (3.0, 1000000)

CI type – (60.0, 100) 4. Role – (2.0, 10)

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

Business services – (4.0, 1000000.0)

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Only events that necessitate action should generate an alert.

Every event should generate an alert so you have the opportunity to resolve them all.

Only events that necessitate action should generate an alert.

Only the most critical events on every CI in the CMDB should generate an alert.

Every event on every critical CI in the CMDB should generate an alert.

What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

All applications are built on the Oracle database standard, providing uniformity across products

ServiceNow is installed within your datacenter providing you complete control

All applications are built on the Oracle database standard, providing uniformity across products

All applications that are built by ServiceNow utilize the same data model and code base

ServiceNow runs on supported Windows servers and is managed through Windows Update

A single table houses all data elements within ServiceNow

ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.What are best options to try to resolve this issue? (Choose two.)

Ensure all Event Management – process events jobs are set to a Ready state

Add additional event processor jobs

Ensure all Event Management – process events jobs are set to a Ready state

Verify that the Bucket field in the event table is set to zero (0)

Add additional event processor jobs

Ensure multi-node event processing is disabled

What is the function of the External Communication Channel (ECC) Queue? (Choose three.)

It is a connection point between a ServiceNow instance and the MID Server.

It contains probe records to be executed on the customer’s network.

It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.

It is a connection point between a ServiceNow instance and the MID Server.

It contains probe records to be executed on the customer’s network.

It holds jobs that the MID Server needs to perform.

It is a connection point between a hardware CI on a customer’s network and the MID Server.

It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.

When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence?

When they are promoted to IT alerts

When the statistical model threshold is breached

When they are promoted to IT alerts

When it is manually promoted in insights explorer

When the anomaly score is greater than 100

What is Event Management licensing based on?

The number of CIs in the CMDB that it will be monitoring

The number of unique nodes that can send events to the instance

The number of connectors and listeners it will collect data from

The number of connectors it will collect data from

The number of CIs in the CMDB that it will be monitoring

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

This requires a MID Web Server in addition to the MID Server.

This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

This requires a MID Web Server in addition to the MID Server.

Nothing additional is required; this is handled by the MID Server.

This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

What would be an appropriate use case for having to write JavaScript in Event Management?

To create a custom action within a subflow

To change the value of the message key

To create a custom action within a subflow

To parse a node name out of your raw event data in an event rule

To automatically create an incident

Which step in the event rule configuration process enables you to ignore events and prevent alert generation?

Transform and compose alert output

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

Having well-defined Identification, Reconciliation, and Relationship rules

Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

Only use the ServiceNow Discovery application to populate your CMDB

Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

Having well-defined Identification, Reconciliation, and Relationship rules

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

Set the evt_mgmt.incident_closes_alert

Set the evt_mgmt.alert_closes_incident

Switch over to the alert form and close the alert manually

Create a business rule on the alert table to match the associated Incident with its respective alert

Create a business rule on the incident table

A Service is not viewable in Operator Workspace. What could be the issue?

The service is not set to operational

The service is a manual service

The service is not set to operational

The service was created through Service Mapping

The service is a technical service

Which is the best option to reduce latency issues when receiving events?

Verify event_processor_enable_multi_node = 2

Verify bucket field in em_event table > 0

Verify event_processor_job_count = 2

Verify event_processor_job_count = 0

Verify event_processor_enable_multi_node = 2

Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

Ensure the bucket value in the event table is greater than 0

Increase the source polling interval

Ensure the bucket value in the event table is greater than 0

Increase the number of scheduled jobs processing events

The Event Management operator workspace can display all of the following except?

Discovered application services from Service Mapping

ServiceNow CIS-EM Practice Test 2 - Free Online Exam Prep & Questions

Which is not a valid method for accessing alert intelligence?

A.

In the right-click menu of an alert list, select Open in Workspace

B.

By appending/workspace to your instance URL

C.

The application navigator Alerts Console menu item

D.

The application navigator Alert Intelligence menu item

E.

Within an open alert record, click the Open in Workspace button

F.

Select the Lists tab in operator workspace

ServiceNow CIS-EM Practice Test 2

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ServiceNow CIS-EM Practice Tests

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