Apple Apple Device Support Practice Test - Questions Answers, Page 2

List of questions
Question 11

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?
Message Viewer
Network Diagnostics
Wireless Diagnostics
Connection Doctor
Connection Doctor is a built-in tool in Mail that helps you diagnose and fix problems with your email accounts and connections. It shows the status of each account, whether it is online or offline, and any errors that occurred. It also lets you test the connection to the incoming and outgoing mail servers, and view the details of the connection attempt. Connection Doctor is the first tool you should use when you encounter Mail connectivity issues in macOS, as it can help you identify the source and nature of the problem quickly and easily.Reference: =Apple Device Support Exam Prep Guide, page 11; [Mail User Guide for Mac], section ''Check the status of your email accounts''.
Question 12

Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?
Go to System Settings > General > AirDrop & Handoff, then select Current User for the 'Allow AirPlay for' option.
Open the AirPlay app from the Utilities folder, then select Current User for the 'Allow AirPlay for' option.
Go to System Settings > Privacy & Security, then select Apple ID for the 'Allow AirPlay for' option.
Go to System Settings, then select Apple ID for the 'Allow AirPlay for' option in the Sharing settings.
To limit AirPlay Receiver to devices signed in to your Apple ID, you need to go to System Settings, then select Apple ID. In the Apple ID settings, you will see a section called Sharing. There, you can enable or disable AirPlay Receiver, and choose who can use it. You can select Current User, Everyone, or Specific Users. If you select Current User, only devices signed in to your Apple ID can use AirPlay Receiver.This option helps you prevent unauthorized access to your Mac from other devices on the same network1.Reference:Apple Device Support Exam Prep Guide, page 11.
Question 13

How should you schedule an email to send in Mail on iPhone?
Tap Settings > Mail > Schedule and configure the send date and time.
Touch and hold the mail body and configure the send date and time.
Touch and hold the send button and set the send date and time.
Tap the calendar icon in the mail menu bar and configure the send date and time.
This is the correct way to schedule an email in the Mail app on iPhone, as introduced in iOS 16. You can compose your email as usual, and then long-press the send button (an upward arrow) to see the options for scheduling. You can choose from the suggested times, or tap ''Send Later'' to set a custom date and time. The scheduled email will appear in a separate mailbox called ''Send Later'', where you can view or delete it. The email will be sent automatically at the scheduled time, as long as your iPhone is on.Reference:How to Schedule Emails on Your iPhone - How-To Geek,Schedule an Email in Apple Mail on Your iPhone (iOS 16),How to schedule emails on iPhone, iPad, and Mac to send later,How to Schedule Email in the Mail App on iPhone - Guiding Tech,How to Schedule Emails on an iPhone - groovyPost
Question 14

Scenario
You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.
What should you use to verify that your Mac has successfully connected to the microphone?
The microphone's power light
VoiceOver Utility > Sound > Input Device > USB CODEC
System Information > Hardware > USB
The device driver settings
To verify that your Mac has successfully connected to the microphone, you should use the System Information app to check the USB devices connected to your Mac. The System Information app provides detailed information about your Mac hardware, software, and devices. You can access the System Information app by choosing Apple menu > About This Mac, then clicking System Report. In the System Information window, select Hardware > USB from the sidebar. You should see your microphone listed under the USB Device Tree, along with its product ID, vendor ID, speed, and other details. If you don't see your microphone, try disconnecting and reconnecting it, or using a different USB port or cable.Reference:How to use System Information on your Mac - Apple Support,USB-C Digital AV Multiport Adapter - Apple
Question 15

Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?
iPhone X
iPhone7
iPhone 6s
iPhone SE (2nd generation)
iPhone SE (3rd generation)
iPhone8
iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone 6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization's inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS.Reference:iPhone models compatible with iOS 17 - Apple Support,Will My iPhone Run iOS 17? - MacRumors,iOS 17 and iPadOS 17 Are Now Available - How-To Geek,iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23
Question 16

Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?
A)
B)
C)
D)
Option A
Option B
Option C
Option D
Option B shows an image of the iPad Air (4th generation), which is compatible with the Apple Pencil (2nd generation). The other options show images of the iPad Air (3rd generation), which is compatible with the Apple Pencil (1st generation). The iPad Air (4th generation) has a USB-C port, a 10.9-inch Liquid Retina display, and a Touch ID sensor on the top button. The iPad Air (3rd generation) has a Lightning port, a 10.5-inch Retina display, and a Touch ID sensor on the Home button. The Apple Pencil (2nd generation) has a flat edge that attaches magnetically to the side of the iPad for pairing and charging. The Apple Pencil (1st generation) has a round shape and a removable cap that covers a Lightning connector for pairing and charging.Reference:Apple Pencil compatibility - Apple Support,Identify your iPad model - Apple Support,iPad Air - Technical Specifications - Apple
Question 17

Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?
Go to Settings > General > Trackpad & Mouse > Reset.
Restart your iPad.
Remove any other iPad case or cover.
Contact AppleCare.
Update your iPad to the latest version of iPadOS.
The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that's connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers.According to the Apple Device Support Reference Materials1, the following steps can help you troubleshoot the problem:
Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo.
Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory's magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory's connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors.
Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions.
Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch.
Question 18

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?
Preferred Networks
Auto Locations
Instant Hotspot
Carrier Services
Instant Hotspot is a wireless feature that allows you to use your iPhone to provide wireless internet access to your Mac without a password. It is one of the Continuity features that Apple provides for its devices. Instant Hotspot uses Wi-Fi, Bluetooth, and iCloud to automatically connect your Mac to your iPhone's cellular internet when Wi-Fi is not available. You just need to click the Wi-Fi icon on your Mac and choose your iPhone from the list of available networks. You don't need to enter a password or set up a Wi-Fi hotspot manually. Instant Hotspot requires a Mac running OS X Yosemite or later and an iPhone with iOS 8.1 or later and a cellular data plan. Both devices must be signed in with the same Apple ID and have Bluetooth and Wi-Fi turned on.Reference:Share your internet connection from iPhone - Apple Support,How To Tether iPhone Data To A Mac When There's No Wi-Fi Or Internet
Question 19

How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?
Seven
Five
Three
Ten
A Managed Apple ID is a type of Apple ID that is created and managed by an organization, such as a school or a business. It allows users to access Apple services, such as iCloud, iTunes U, and Apple School Manager. A Managed Apple ID has different password policies than a regular Apple ID. According to the Apple Business Manager User Guide, one of the password policies for a Managed Apple ID is that ''after three incorrect attempts, the account is locked for one hour.'' This means that if a user enters the wrong password three times in a row, they will not be able to sign in with their Managed Apple ID for the next 60 minutes. This policy is designed to prevent unauthorized access and protect the user's data and privacy.Reference:Use Managed Apple IDs in the Apple Business Manager User Guide
Question 20

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?
WPA3 Personal or WPA Personal
WPA3 Personal or WPA/WPA2
WPA3 Personal or WPA2/WPA3 Transitional
WPA2/WPA3 Transitional or WEP Transitional Security Network
According to Apple, the security setting defines the type of authentication and encryption used by your router, and the level of privacy protection for data transmitted over its network. WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices. WPA2/WPA3 Transitional is a mixed mode that uses WPA3 Personal with devices that support that protocol, while allowing older devices to use WPA2 Personal (AES) instead. This mode offers better security and compatibility than WPA2 Personal (AES) alone, and avoids the weak security and performance of WEP and WPA/WPA2 modes.Reference:Recommended settings for Wi-Fi routers and access points - Apple Support
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