ISTQB CTAL-TM Practice Test - Questions Answers, Page 10

You are Test Manager working on a project which is improving the user interface for its call centre staff handling customer enquiries. The project has completed UAT for the first iteration; however a large number of defects were raised by call centre staff seconded to help with the User Acceptance testing.

The defects described the user interface as not being intuitive enough with a poor 'help' facility. A user representative spent a week working with developers and system testers to explain the issues, which were subsequently agreed to have resulted from poorly specified usability requirements.

The requirements were defined separately for each iteration and have been formally reviewed by business analysts, developers and the IT director.

The user representative was also able to answer a number of other questions that the system test team had regarding call centre workflows, which improved their domain knowledge.

You have been asked to conduct a project retrospective and recommend improvements for the next iteration which introduces further user interface changes. Which of the following would be the MOST effective improvement for the next iteration?

Consider the following metrics:

a Percentage of all product risks identified during initial risk analysis

b. Average time taken by developers to fix defects for each severity level

c. Statement coverage achieved by the component test suite

d. Breakdown of defects detected by test level

How many of the five primary dimensions for test progress monitoring have been addressed by these metrics?

SELECT ONE OPTION

Test Analysts are doing test design for a change request to an insurance comparison system. The system provides car insurance quotations, using data input by the user.

The change request states:-

Drivers must be aged between 17 to 85 years inclusive to qualify for insurance comparison.

The following Test Conditions have been identified:

1 Driver's age is less than the minimum

2. Driver's age is within the valid range

3. Driver's age is more than the maximum

The Test Strategy states the test techniques to be used include Equivalence Partitioning and Boundary Value Analysis. Using the Test Conditions and techniques stated in the Test Strategy, the following Test Cases have been created.

As the Test Manager you are reviewing these Test Cases for traceability to the Test Conditions and to ensure that the change request will be adequately tested in accordance with the Test Strategy.

Which of the following statements is FALSE? SELECT ONE OPTION

Which one of the following statements correctly describes how product quality risks should be mitigated and managed? SELECT ONE OPTION

You have replaced informal code reviews with technical reviews for the most complex and critical components, in an attempt to reduce the high number of defects being found during component and integration test levels. The project manager is concerned about the costs of implementing formal reviews and has asked you to measure whether they actually provide a return on investment.

Which three of the following metrics would be MOST effective in helping you to achieve this?

a. Identification of defect clusters across components

b. Number of lines of code reviewed

c. Number of defects found during reviews d Root cause for each defect detected

e Post-review cost of detection and internal failure per defect

f. Type of review

g. Effort to conduct the review including rework

SoftTech provides a core banking product to retail banks to enable their customers to process payments via the Internet and telephone banking and. as SoftTech's Test Manager, you are responsible for system testing and system integration testing of all SoftTech's products.

Your current project is to integrate SoftTech's core banking product with an existing bank's systems, which are maintained by experienced developers but poorly documented.

A specification for the 10 interfaces to the bank's existing systems has been produced by SoftTech's development team. There is an estimating matrix for system integration testing that allows 2 man days per interface for preparation, plus 2 man days per interface for test execution. The exit criteria for the completion of system integration testing has been agreed as:

1. No open Severity 1 defects

2 No more than 10 open severity 2 and/or 3 defects

3. All interfaces tested

4. Cost estimate must not be exceeded

System integration test execution is scheduled to last 5 weeks, with week 5 reserved for regression and bug fixing only. At the end of week 3 the following test report has been produced (figures on a week by week basis, not cumulative):

b. Open severity 2 and 3 defects

c. Interface testing progress

d. Development resource for debugging

e. Available budget

SELECT ONE OPTION

Which two of the following activities would normally occur in the Acquisition stage of a tool's lifecycle?

a) Assign a tool administrator to decide on best use of the tool

b) Establish a backup and restore strategy for the tool

c) Review other tools provided by the same vendor

d) Determine how the tool may be impacted by a change to the operating environment

e) Develop and implement a training plan for new users of the tool

SELECT ONE OPTION

A tester has just completed a challenging assignment as the sole tester in an agile development team and is now being reassigned. Which of the following is most likely to DEMOTIVATE this tester?

SELECT ONE OPTION

In relation to cost of quality, which of the following would be classified as a cost of detection? SELECT ONE OPTION