Salesforce Salesforce Associate Practice Test - Questions Answers

The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media.Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently

The tool that GCC should use to build an integration between its financial system and its Salesforce environment is MuleSoft. MuleSoft is a platform that enables companies to connect any application, data, or device using APIs. MuleSoft helps GCC to create and manage integrations between Salesforce and other systems, such as its financial system, without writing any code.MuleSoft also provides prebuilt connectors, templates, and best practices to speed up the integration process

The users are assigned different profiles and page layouts, which determine the fields they can see and edit on the opportunity record.

When an account is deleted, any related opportunities are also deleted, unless they are closed or have a contract associated with them.

Schema Builder is a tool that creates a visual representation of objects and their relationships, and allows you to modify them.

Creating a permission set that grants Edit access to leads and assigning it to the marketing managers is the best way to grant them the access they need, without affecting the other users on the marketing team profile.

Making the field required in Object Manager is the simplest way to enforce that a value is entered every time a record is created or edited.

The last related activity date is a field on the contact object that shows the date of the most recent task or event related to the contact. This can be used to identify contacts that have had interactions with the company in the last year.

An approval process is a workflow that defines the steps and criteria for approving a record. It can be used to lock the record before a decision is made, and send email alerts and tasks to the approvers.