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HRCI SPHR Practice Test - Questions Answers, Page 3
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Question 21
The human resource professional fulfills three core roles in any organization. These three roles help propel the company's success. Which of the following statements best describes the roles of an HR professional?
Human resource professionals fulfill strategic, operational, and administrative roles.
Human resource professionals fulfill legal, operational, and administrative roles.
Human resource professionals fulfill strategic, operational, and logistical roles.
Human resource professionals fulfill functional, operational, and logistical roles.
Answer option A is correct.
Human resource professionals help an organization achieve its goals through strategic, operational, and administrative roles. The strategic role builds on employee strengths. The operations role manages the employee relations and recruiting functions. The administrative role describes compliance with regulations, employee records, and confidentiality of employee information.
Answer option B is incorrect. Legal isn't a role of the HR professional; compliance with regulations is part of the administrative role.
Answer option C is incorrect. Logistical is not one of the three roles of an HR professional.
Answer option D is incorrect. Functional and logistical are not roles of an HR professional.
Chapter: Business Management and Strategy
Objective: Organizations
Question 22
Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?
Initiate the complaint
Escalate the complaint internally
Reach the highest level of internal escalation
Participate in binding arbitration
Answer option B is correct.
The four stages of the grievance procedure are: Initiate the complaint, Escalate the complaint internally, Reach the highest level of internal escalation, and then Participate in binding arbitration. The second phase of the grievance procedure likely has the local union's president meet with the plant manager to try to find a resolution.
Answer option A is incorrect. This is the first step of the grievance procedure, and the supervisor of the person who experienced the grievance is notified of the complaint and offered a time period to find a resolution.
Answer option C is incorrect. This phase of the grievance procedure may actually bring the president of the national union to meet with president of the company, where the union member works.
Answer option D is incorrect. If no resolution has been met, this final procedure causes the grievance to move onto the court systems.
Chapter: Business Management and Strategy
Objective: Strategy
Question 23
A business professional must plan on the direction and mission of the organization. Questions that direct the business ask where is the business now, where does the business want to go, how will the business get there, and how will we know when it has arrived. What term is assigned to this business introspection?
Planning
Mission building
Strategic planning
Vision
Answer option C is correct.
These questions are all indicative of strategic planning.
Answer option A is incorrect. While this is a form of planning, this isn't the best answer for the question.
Answer option B is incorrect. Mission building happens as the business is in its startup phase of the organizational life cycle.
Answer option D is incorrect. Vision is linked to the mission of the company. It's the image and model the founder and executives see for the organization.
Chapter: Business Management and Strategy
Objective: Strategy
Question 24
What plan captures and projects how human resources will contribute to achieving the organization's strategic plan?
Human capital management plan
HR Staffing Plan
Resource Development Plan
Change management plan
Answer option A is correct.
The human capital management plan is a plan created by HR to define how the HR department and staff will help the organization achieve its strategic goals.
Answer option B is incorrect. The HR Staffing Plan is not a valid plan for this question.
Answer option C is incorrect. The Resource Development Plan is an HR plan that describes the competency and skills improvement for the human capital in the organization.
Answer option D is incorrect. A change management plan describes the change and how the company may best overcome the challenges and risks the change presents.
Chapter: Business Management and Strategy
Objective: Strategy
Question 25
An HR audit is designed to help management do what?
Improve employee morale.
Analyze HR policies, programs, and procedures against applicable legal requirements.
Improve HR effectiveness.
All of the above.
Answer option D is correct.
An HR audit is an organized process designed to identify key aspects of HR in the organization such as employee morale, HR policies, programs and procedures, and HR effectiveness. See Chapter 3 for more information.
Chapter: Business Management and Strategy
Objective: Strategic Management
Question 26
What term is best described as examining the entire organization to simplify or eliminate unnecessary processes with the goal of increasing customer satisfaction through improvements in efficiency?
Reengineering
Corporate restructuring
Workforce reduction
Mergers and acquisitions
Answer option A is correct.
Reengineering examines the efficiencies of the organization and how it affects profits, production, capacity, and customer satisfaction and then acts to improve the organization and customer satisfaction by removing unneeded processes.
Answer option B is incorrect. Corporate restructuring looks to eliminate individual units to reduce or eliminate redundancy or bureaucratic processes.
Answer option C is incorrect. Workforce reduction is also the reduction of resources, it is also known as downsizing, rightsizing, or reductions in force.
Answer option D is incorrect. Mergers and acquisitions describe two or more units merging together into one.
Chapter: Business Management and Strategy
Objective: Strategic Management
Question 27
You need to participate in enterprise risk management and complete an HR-audit. Which of the following is the best definition of an HR-audit in regard to risk management?
Identify the total number of employees in the organization
Identify the competency of employees in each areas of the organization
Identify the total number of employees by years of employment in the organization and verify their experience, education, and skills
Identify the HR areas that may be out of compliance with legal requirements
Answer option D is correct.
An HR audit examines the areas of human resources management that may be out of compliance with legal requirements or that are in need of updating.
Answer options A, B, and C are incorrect. These are not examples of an HR audit.
Chapter: Business Management and Strategy
Objective: Strategic Management
Question 28
As an HR Professional, you must be familiar with many laws and the process of how laws come into existence. One type of law is an administrative law. Which of the following is NOT an example of an administrative law?
Agency rules and regulations
Executive orders
Agency orders
Corporate governance
Answer option D is correct.
Corporate governance refers to the influences that may impact the way corporations are managed, not the way a bill may become a law.
Answer option A is incorrect. Agency rules and regulations are laws developed by federal agencies, such as OSHA.
Answer option B is incorrect. Executive orders are orders signed by the president - they become laws after existing in the Federal Register for 30 days.
Answer option C is incorrect. Agency orders are also laws originating from federal agencies such as the National Labor Relations Board.
Chapter: Business Management and Strategy
Objective: Corporate Governance
Question 29
John is the Senior HR Professional for his organization and he's reviewing his company's code of conduct. Which of the following statements best describes a code of conduct?
A code of conduct is a statement of behaviors that the organization expects from its employees.
A code of conduct is a statement of ideal standards that the organization is committed to uphold in its business practices.
A code of conduct is a statement of ideal standards that the shareholders are expected to uphold in its business practices.
A code of conduct is a statement of behaviors that the employees expect from its management.
Answer option A is correct.
The code of conduct is an employer's expectation of employee behavior.
Answer option B is incorrect. This statement describes the company's code of ethics.
Answer option C is incorrect. This isn't a valid statement for the code of conduct.
Answer option D is incorrect. All employees are expected to abide by the code of conduct, not just management or just employees.
Chapter: Business Management and Strategy
Objective: Corporate Governance
Question 30
As a Senior HR Professional, you may have to work with the board of directors on some organizational issues and goals. How does the board of directors come into existence?
The founder of the organization chooses the members of the board.
The members of the board are hired just like all employees.
The shareholders of the company elect the board of directors.
Regulations, laws, and policies determine who is eligible to serve on the board of directors.
Answer option C is correct.
Shareholders elect the board of directors.
Answer option A is incorrect. The founder of the company doesn't choose the board - the shareholders of the company do.
Answer option B is incorrect. Members of the board may be employees, but it's the shareholders that elect the board, not HR.
Answer option D is incorrect. The shareholders of the company determine who will serve on the board, not regulations or laws.
Chapter: Business Management and Strategy
Objective: Corporate Governance
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