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When addressing the excessive overtime being paid lo employees in an organization's customer service call center, which of the following would be most relevant for the internal auditor to use?

1 Confirmation.

2. Trend analysis.

3 External benchmarking

4. Internal benchmarking

A.
1.2 and 3
A.
1.2 and 3
Answers
B.
1.2. and 4.
B.
1.2. and 4.
Answers
C.
1.3. and 4.
C.
1.3. and 4.
Answers
D.
2. 3. and 4.
D.
2. 3. and 4.
Answers
Suggested answer: D

Explanation:

When addressing excessive overtime being paid to employees in an organization's customer service call center, the most relevant techniques for the internal auditor to use would be trend analysis, external benchmarking, and internal benchmarking. Trend analysis helps in identifying patterns over time, which can highlight the causes of excessive overtime. External benchmarking compares the organization's overtime data with industry standards to identify discrepancies. Internal benchmarking compares overtime across different departments or similar call centers within the organization to identify best practices and areas needing improvement. Confirmation is not as relevant in this context as it is primarily used to verify the accuracy of information through direct verification.

Reference:

The IIA's Practice Guide on Data Analytics.

The IIA's International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2320 - Analysis and Evaluation.

The chief audit executive can illustrate the value of the internal audit activity by reporting which of the following to the board?

A.
The overall performance resulting from the internal audit balanced scorecard
A.
The overall performance resulting from the internal audit balanced scorecard
Answers
B.
The number of outstanding and overdue management actions
B.
The number of outstanding and overdue management actions
Answers
C.
The experience of the organization's internal auditors
C.
The experience of the organization's internal auditors
Answers
D.
The number of audits in the annual audit plan relative to similar organizations
D.
The number of audits in the annual audit plan relative to similar organizations
Answers
Suggested answer: A

Explanation:

The chief audit executive (CAE) can best illustrate the value of the internal audit activity by reporting the overall performance resulting from the internal audit balanced scorecard. The balanced scorecard includes metrics that measure the effectiveness, efficiency, and impact of the internal audit function, providing a comprehensive view of its contributions to the organization. This approach demonstrates how internal audit activities align with and support the organization's strategic objectives.

Reference:

The IIA's Practice Guide on Measuring Internal Audit Performance.

The IIA's Practice Guide on Internal Audit Effectiveness.

Management has taken immediate action to address an observation received during an audit of the organization's manufacturing process Which of the following is true regarding the validity of the observation closure?

A.
Valid closure requires evidence that ensures the corrected process will function as expected in the future
A.
Valid closure requires evidence that ensures the corrected process will function as expected in the future
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B.
Valid closure requires the client lo address not only the condition, but also the cause of the condition
B.
Valid closure requires the client lo address not only the condition, but also the cause of the condition
Answers
C.
Valid closure of an observation ensures it will be included in the final engagement report
C.
Valid closure of an observation ensures it will be included in the final engagement report
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D.
Valid closure requires assurance from management that the original problem will not recur in the future
D.
Valid closure requires assurance from management that the original problem will not recur in the future
Answers
Suggested answer: A

Explanation:

Valid closure of an audit observation requires evidence that the corrected process will function as expected in the future. This involves not just addressing the immediate condition but also ensuring that the root cause has been addressed and that the implemented corrective actions are sustainable and effective in preventing recurrence. This ensures that the underlying issue has been resolved comprehensively.

Reference:

The IIA's International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2500 - Monitoring Progress.

The IIA's Practice Guide on Audit Follow-up.

In a health care organization the internal audit activity provides overall assurance on governance, risk and control The chief audit executive advises and influences senior management, and the audit strategy leverages the organization's management of risk According to HA guidance which of the following stages of internal audit maturity best describes this organization?

A.
Infrastructure.
A.
Infrastructure.
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B.
Emerging.
B.
Emerging.
Answers
C.
Managed.
C.
Managed.
Answers
D.
Initial.
D.
Initial.
Answers
Suggested answer: C

Explanation:

According to IIA guidance, an internal audit activity that provides overall assurance on governance, risk, and control, advises and influences senior management, and leverages the organization's management of risk is best described as being in the 'Managed' stage of internal audit maturity. This stage indicates a well-established internal audit function that is integrated into the organization's governance framework and plays a proactive role in risk management and strategic decision-making.

Reference:

The IIA's Maturity Model for the Internal Audit Activity.

The IIA's Practice Guide on Internal Audit's Role in Governance, Risk, and Control.

An internal auditor conducted interviews with several employees, documented the interviews analyzed the summaries, and drew a number of conclusions. What sort of audit evidence has the internal auditor primarily obtained?

A.
Documentary evidence
A.
Documentary evidence
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B.
Testimonial evidence
B.
Testimonial evidence
Answers
C.
Analytical evidence
C.
Analytical evidence
Answers
D.
Physical evidence
D.
Physical evidence
Answers
Suggested answer: B

Explanation:

The internal auditor has primarily obtained testimonial evidence. Testimonial evidence is derived from interviews, discussions, and responses from employees or other parties. It involves collecting and analyzing verbal information to draw conclusions, which is precisely what the auditor did by conducting interviews, documenting them, analyzing the summaries, and drawing conclusions based on this information.

IIA Standards: 2310 - Identifying Information

IIA Practice Guide: Audit Evidence

Which of the following situations is most critical for the chief audit executive to report to the board?

A.
The chief audit executive disagreed with the business unit manager's initial decision to accept a particular risk Management ultimately agreed to address the risk only after discussing the issue with senior management.
A.
The chief audit executive disagreed with the business unit manager's initial decision to accept a particular risk Management ultimately agreed to address the risk only after discussing the issue with senior management.
Answers
B.
The internal audit activity was restructured, which resulted in a significant change in responsibilities among audit managers and supervisors for some audits
B.
The internal audit activity was restructured, which resulted in a significant change in responsibilities among audit managers and supervisors for some audits
Answers
C.
A staff internal auditor had difficulties completing a portion of the audit because management of the area under review was unwilling to cooperate and provide information timely.
C.
A staff internal auditor had difficulties completing a portion of the audit because management of the area under review was unwilling to cooperate and provide information timely.
Answers
D.
The resignation of an internal audit manager during the year caused the chief audit executive to defer a number of audit engagements to the following year.
D.
The resignation of an internal audit manager during the year caused the chief audit executive to defer a number of audit engagements to the following year.
Answers
Suggested answer: A

Explanation:

The most critical situation for the chief audit executive (CAE) to report to the board is the disagreement with the business unit manager's initial decision to accept a particular risk, which was only addressed after discussion with senior management. This situation is critical because it involves a risk that was initially accepted without proper mitigation, which could have significant implications for the organization. Reporting this to the board ensures that they are aware of potential disagreements regarding risk acceptance and management's approach to risk mitigation.

IIA Standards: 2060 - Reporting to Senior Management and the Board

IIA Practice Guide: Reporting to the Board and Senior Management

Which of the following statements regarding the risk management process' support of the internal audit activity is true?

A.
The risk management process can provide more extensive internal audit services to the organization if it does not have an internal audit department
A.
The risk management process can provide more extensive internal audit services to the organization if it does not have an internal audit department
Answers
B.
The risk management process supports internal audit by evaluating whether critical controls are adequate and effective.
B.
The risk management process supports internal audit by evaluating whether critical controls are adequate and effective.
Answers
C.
The risk management process can determine whether all significant risks have been identified and are being treated.
C.
The risk management process can determine whether all significant risks have been identified and are being treated.
Answers
D.
The risk management process establishes an organization-specific documented risk management framework.
D.
The risk management process establishes an organization-specific documented risk management framework.
Answers
Suggested answer: B

Explanation:

The statement that the risk management process supports internal audit by evaluating whether critical controls are adequate and effective is true. The risk management process provides a framework for identifying, assessing, and managing risks, and internal audit uses this information to evaluate the adequacy and effectiveness of controls in place to mitigate those risks. This support helps internal audit focus on areas of high risk and ensure that controls are functioning as intended.

IIA Standards: 2120 - Risk Management

IIA Practice Guide: Assessing the Adequacy of Risk Management Processes

An internal auditor observes a double payment transaction on a supplier invoice during an accounts payable engagement. Which of the following steps would be the most effective in helping the auditor determine whether fraud exists?

A.
Switch the existing assurance engagement into a fraud investigation engagement
A.
Switch the existing assurance engagement into a fraud investigation engagement
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B.
Extend the audit scope and perform additional testing of controls on other related areas
B.
Extend the audit scope and perform additional testing of controls on other related areas
Answers
C.
Review the poor year's transaction volume and amounts paid compared to the poor year's budget
C.
Review the poor year's transaction volume and amounts paid compared to the poor year's budget
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D.
Perform data analytics on the supplier's information, invoiced amounts, and payments performed
D.
Perform data analytics on the supplier's information, invoiced amounts, and payments performed
Answers
Suggested answer: D

Explanation:

The most effective step in helping the auditor determine whether fraud exists after observing a double payment transaction on a supplier invoice is to perform data analytics on the supplier's information, invoiced amounts, and payments performed. Data analytics allows the auditor to systematically analyze large volumes of transactions to identify patterns, anomalies, and potential fraudulent activities. This approach is more comprehensive and effective in uncovering fraud than simply extending the audit scope or switching to a fraud investigation engagement without a thorough initial analysis.

IIA Standards: 1220.A1 - Due Professional Care

IIA Practice Guide: Auditing for Fraud

The final engagement communication contains the following observation:

The internal auditor discovered that three of the 10 contracts reviewed failed to meet the organization's competitive bidding requirements Management explained that senior management deemed these purchases to be critical and awarded them as sole-source.'

Which of the following components is missing in the documentation of the observation?

A.
Criteria.
A.
Criteria.
Answers
B.
Effect
B.
Effect
Answers
C.
Condition
C.
Condition
Answers
D.
Cause
D.
Cause
Answers
Suggested answer: B

Explanation:

The observation provided in the final engagement communication includes the criteria (competitive bidding requirements), condition (three of the 10 contracts reviewed did not meet these requirements), and cause (senior management deemed these purchases critical and awarded them as sole-source). However, it lacks the effect, which would explain the potential consequences or impact of not meeting the competitive bidding requirements, such as increased costs, lack of transparency, or potential for favoritism.

Reference:

The IIA's International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2410 - Criteria for Communicating.

The IIA's Practice Guide on Communicating Results.

According to HA guidance, the chief audit executive is directly responsible for which of the following?

A.
Maintaining a quality assurance program even in the absence of management support
A.
Maintaining a quality assurance program even in the absence of management support
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B.
Periodically reviewing and approving the internal audit charier
B.
Periodically reviewing and approving the internal audit charier
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C.
Providing opportunities for all staff auditors to satisfy their professional development requirements
C.
Providing opportunities for all staff auditors to satisfy their professional development requirements
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D.
Establishing the objectives scope and plan for each engagement
D.
Establishing the objectives scope and plan for each engagement
Answers
Suggested answer: D

Explanation:

According to IIA guidance, the chief audit executive (CAE) is directly responsible for establishing the objectives, scope, and plan for each engagement. This responsibility ensures that each audit is properly focused and aligned with the overall goals and risk areas of the organization. While maintaining a quality assurance program and providing professional development opportunities are important, they are not solely the CAE's responsibility without management support. Periodic review and approval of the internal audit charter is typically a joint responsibility with senior management and the board.

Reference:

The IIA's International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2010 - Planning.

The IIA's Practice Guide on Developing the Internal Audit Plan.

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