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ITIL-4-DITS: ITIL 4 Leader: Digital & IT Strategy

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Exam Number: ITIL-4-DITS

Exam Name: ITIL 4 Leader: Digital & IT Strategy

Length of test: 60 mins

Exam Format: Multiple-choice questions.

Exam Language: English

Number of questions in the actual exam: 30 questions

Passing Score: 70% (21 out of 30 questions)

Topics Covered:

  1. ITIL Guiding Principles: Applying the seven ITIL guiding principles to digital and IT strategy decisions and activities.

  2. Digital and IT Strategy: Leveraging digital strategy to react to digital disruption and align IT strategies with organizational goals.

  3. Service Value System and Service Value Chain: Understanding the relationship between digital and IT strategy, the service value system, and the service value chain.

  4. Organizational Viability: Ensuring organizational viability in environments disrupted by digital technology.

  5. Customer/Market Relevance: Achieving customer/market relevance and operational excellence through digital and IT strategy.

  6. Risk Management: Understanding the risks and opportunities of digital and IT strategy.

  7. Defining and Advocating for Digital and IT Strategy: Steps and techniques involved in defining and advocating for a digital and IT strategy.

  8. Implementing Digital and IT Strategy: Implementing digital and IT strategies within an organization.

This study guide should help you understand what to expect on the ITIL-4-DITS exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

ITIL ITIL-4-DITS Practice Tests
Practice Test 1
1 - 30

Related questions

Question 1

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An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

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Question 2

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Which is the BEST description of the relationship between organization's products, services, and resources?

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Question 3

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An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

The organization will be able to utilize Innovative technology to develop software apps in faster times to market
The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Shareholder will receive Improve dividends from increased proms without significant Investment
Shareholder will receive Improve dividends from increased proms without significant Investment
Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Suggested answer: C
Explanation:

Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13

asked 18/09/2024
Kimon Pope
32 questions

Question 4

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An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

Technology replacement modernization
Technology replacement modernization
Uninterrupted delivery
Uninterrupted delivery
Sourcing strategy
Sourcing strategy
Organizational resilience
Organizational resilience
Suggested answer: C
Explanation:

A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76

asked 18/09/2024
Jeff Silverman
34 questions

Question 5

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An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

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Question 6

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An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

Ecosystem disruption supported by operational excellence
Ecosystem disruption supported by operational excellence
Market relevance supported by ecosystem disruption
Market relevance supported by ecosystem disruption
Customer and market relevance supported by operational excellence
Customer and market relevance supported by operational excellence
Operational excellence supported by customer and market relevance
Operational excellence supported by customer and market relevance
Suggested answer: C
Explanation:

Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

asked 18/09/2024
Orenthial Johnson
31 questions

Question 7

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Which statement is CORRECT about risk management in digital organizations?

All the organization's slaveholders should contribute to risk assessment
All the organization's slaveholders should contribute to risk assessment
All risk management efforts should focus on assets owned by the organization
All risk management efforts should focus on assets owned by the organization
All risk management should start by assessing the current state
All risk management should start by assessing the current state
All risks could cause harm to the organization if they are not managed
All risks could cause harm to the organization if they are not managed
Suggested answer: A
Explanation:

All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

asked 18/09/2024
Gilbert Mendoza
38 questions

Question 8

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Which statement about metrics is CORRECT?

Leading metrics ate difficult to measure, but easy to Influence
Leading metrics ate difficult to measure, but easy to Influence
Lagging metrics are easy to measure and to influence
Lagging metrics are easy to measure and to influence
Legging metrics report what has been achieved
Legging metrics report what has been achieved
Lagging metrics predict what a is likely to happen in the future
Lagging metrics predict what a is likely to happen in the future
Suggested answer: C
Explanation:

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4

Leader: Digital and IT Strategy, page 83-84

asked 18/09/2024
James DePhillip
45 questions

Question 9

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An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

The Chief Digital Officer should define and implement the programme
The Chief Digital Officer should define and implement the programme
A digital task force should be appointed to define and Implement me programme
A digital task force should be appointed to define and Implement me programme
individual initiatives should be defined and implemented separately
individual initiatives should be defined and implemented separately
The organization's governing body should define and implement the programme
The organization's governing body should define and implement the programme
Suggested answer: B
Explanation:

A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48

asked 18/09/2024
David Rossi
33 questions

Question 10

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Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Vision and strategy should be defined by the executive leader and communicated to me divisions
Vision and strategy should be defined by the executive leader and communicated to me divisions
Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
Vision and strategy should be defined in collaboration with the leaders of the organization and division
Vision and strategy should be defined in collaboration with the leaders of the organization and division
Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Suggested answer: C
Explanation:

Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT

Strategy, page 9-10

asked 18/09/2024
Nathalie Agustin
36 questions