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ITIL-4-DITS: ITIL 4 Leader: Digital & IT Strategy
Exam Number: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy
Length of test: 60 mins
Exam Format: Multiple-choice questions.
Exam Language: English
Number of questions in the actual exam: 30 questions
Passing Score: 70% (21 out of 30 questions)
Topics Covered:
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ITIL Guiding Principles: Applying the seven ITIL guiding principles to digital and IT strategy decisions and activities.
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Digital and IT Strategy: Leveraging digital strategy to react to digital disruption and align IT strategies with organizational goals.
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Service Value System and Service Value Chain: Understanding the relationship between digital and IT strategy, the service value system, and the service value chain.
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Organizational Viability: Ensuring organizational viability in environments disrupted by digital technology.
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Customer/Market Relevance: Achieving customer/market relevance and operational excellence through digital and IT strategy.
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Risk Management: Understanding the risks and opportunities of digital and IT strategy.
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Defining and Advocating for Digital and IT Strategy: Steps and techniques involved in defining and advocating for a digital and IT strategy.
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Implementing Digital and IT Strategy: Implementing digital and IT strategies within an organization.
This study guide should help you understand what to expect on the ITIL-4-DITS exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
Related questions
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
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Which is the BEST description of the relationship between organization's products, services, and resources?
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
Which statement is CORRECT about risk management in digital organizations?
Which statement about metrics is CORRECT?
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
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