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ITIL ITIL-4-Specialist-High-velocity-IT Practice Test - Questions Answers, Page 8

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List of questions

Question 71

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Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

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Question 72

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A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

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Question 73

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An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

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Question 74

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Which statement about employee surveys is CORRECT?

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Question 75

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Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

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Question 76

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What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

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Question 77

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Which domain involves running experiments to decide how to respond to a situation?

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Question 78

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Which is intended to help an organization adopt and adapt ITIL guidance?

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Question 79

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Which is CORRECT when considering a transformation to high-velocity IT?

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Question 80

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A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:

* Tactic 1 - acquire new resilient infrastructure

* Tactic 2 - launch services by region

* Operational plan 1 - operate infrastructure to meet service levels

* Operational plan 2 - train staff on new infrastructure skills.

Which strategy do these tactics and operational plans support?

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