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Microsoft PL-600 Practice Test - Questions Answers, Page 7

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Question 61

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You need to recommend an authentication solution for the planned implementation of Dynamics 365.

What should you include in the recommendation?

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Question 62

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You need to create an Agent security role.

Which three actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

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Question 63

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DRAG DROP

You need to recommend a solution for integrating luggage information.

What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


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Question 64

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A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees. The solution must meet the following requirements:

Handle multiple customer interactions at once

Ensure that users can access information from several business applications.

Interact with customers by using the following channels: chat, phone calls, emails, and online reviews. Implement all functionality in a single interface.

You need to recommend a solution that meets the requirements of the company.

What should you recommend?

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Question 65

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An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities:

Create and qualify leads to contacts

Generate quotes and convert quotes to orders

Scan product barcodes as part of the order generation process

You need to recommend a solution to help the organization achieve its business requirements.

What should you recommend?

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Question 66

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You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

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Question 67

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You need to select an appropriate app for Relecloud.

Which app should you recommend?

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Question 68

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You need to provide the IT specialists with design diagrams.

What should you provide?

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Question 69

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You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

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Question 70

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You need to recommend a method for transferring machine information to Dynamics 365 Field Service.

What should you recommend?

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Related questions

DRAG DROP A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
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DRAG DROP An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production. The following types of data exist: * Historical data: read-only legacy data to be used for future reference * Prototype data: created to support new business processes You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server. Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
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