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DRAG DROP An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production. The following types of data exist: * Historical data: read-only legacy data to be used for future reference * Prototype data: created to support new business processes You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server. Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
You are a Microsoft Power Platform architect designing a solution. You must use a custom connector to integrate Power Automate with a data source. You need to authenticate the connector with the data source. Which three authentication methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement a model-driven app. The company has the following requirements: * Short Message Service (SMS) data must be visible on the model-driven app timeline. * Store location data must be referenced from a SQL server database. * Customer data must be audited and only edited by specific users. You need to recommend the table type for each requirement. Which table types should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app. Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system. You need to implement a security solution. Which privilege should you use?
DRAG DROP You are performing a requirements analysis for a customer. The customer provides the following requirements: Power Platform storage capacity must remain under 100 percent. Customer service representatives must be sent an email when they are assigned a case. Help desk technicians must be shown an error message when they try to delete a task row. The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments. The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access. You need to identify which policies the IT team can apply for the different security roles. Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to identify a product that can perform the functions of the current tools with minimal custom development. Which product should you use?
You are designing a Microsoft Power Platform solution. The solution requires Microsoft Power Platform components and custom coding. You need to describe the benefits of using Microsoft AppSource. Which are three benefits of AppSource? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Question 29 - PL-600 discussion

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A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements:

Provide customers with an online portal where they can submit and review cases.

Ensure that customers can chat online with a customer service representative at any time. Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Dynamics 365 Virtual Agents chatbots

Answers
A.

Dynamics 365 Virtual Agents chatbots

B.

Customer self-service portal

Answers
B.

Customer self-service portal

C.

Dynamics 365 Field Service

Answers
C.

Dynamics 365 Field Service

D.

Business process flows

Answers
D.

Business process flows

E.

Omnichannel for Customer Service

Answers
E.

Omnichannel for Customer Service

Suggested answer: B, D, E

Explanation:

B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback. Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

Incorrect Answers:

A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search. Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal

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asked 05/10/2024
Princess Sophia Tuazon
41 questions
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