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Question 32 - PL-600 discussion

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A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.

You need to recommend a solution to automate the process.

What should you recommend?

A.

Excel Online Connector

Answers
A.

Excel Online Connector

B.

Dynamics 365 Customer Insights

Answers
B.

Dynamics 365 Customer Insights

C.

Dynamics 365 Customer Service

Answers
C.

Dynamics 365 Customer Service

D.

Dynamics 365 Marketing

Answers
D.

Dynamics 365 Marketing

Suggested answer: B

Explanation:

Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer-based data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.

Reference: https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

asked 05/10/2024
Mark Aplacador
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