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Question 66 - PL-600 discussion

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You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

A.

task flows

Answers
A.

task flows

B.

Business Process Flows

Answers
B.

Business Process Flows

C.

workflows

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C.

workflows

D.

Power Automate

Answers
D.

Power Automate

Suggested answer: B

Explanation:

Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind.

Use business process flows to define a set of steps for people to follow to take them to a desired outcome.

With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity.

Scenario:

Agents need a solution to replace paper reservation checklists.

Agents need dashboards to show a current count of all reservations on the entity.

Agents need a way to track reservation issues.

Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

asked 05/10/2024
Marie Joyce Candice Dancel
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