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Question 69 - PL-600 discussion

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You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

A.

Dynamics 365 Customer Service default functionality

Answers
A.

Dynamics 365 Customer Service default functionality

B.

Microsoft AppSource

Answers
B.

Microsoft AppSource

C.

Microsoft Store

Answers
C.

Microsoft Store

Suggested answer: A

Explanation:

Scenario: Agents need a way to track reservation issues.

Use Dynamics 365 Customer Service to:

Track customer issues through cases

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

asked 05/10/2024
Nandor Gombos
47 questions
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