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DRAG DROP An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production. The following types of data exist: * Historical data: read-only legacy data to be used for future reference * Prototype data: created to support new business processes You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server. Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
You are a Microsoft Power Platform architect designing a solution. You must use a custom connector to integrate Power Automate with a data source. You need to authenticate the connector with the data source. Which three authentication methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement a model-driven app. The company has the following requirements: * Short Message Service (SMS) data must be visible on the model-driven app timeline. * Store location data must be referenced from a SQL server database. * Customer data must be audited and only edited by specific users. You need to recommend the table type for each requirement. Which table types should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app. Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system. You need to implement a security solution. Which privilege should you use?
DRAG DROP You are performing a requirements analysis for a customer. The customer provides the following requirements: Power Platform storage capacity must remain under 100 percent. Customer service representatives must be sent an email when they are assigned a case. Help desk technicians must be shown an error message when they try to delete a task row. The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to create an Agent security role. Which three actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments. The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access. You need to identify which policies the IT team can apply for the different security roles. Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to identify a product that can perform the functions of the current tools with minimal custom development. Which product should you use?

Question 64 - PL-600 discussion

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A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees. The solution must meet the following requirements:

Handle multiple customer interactions at once

Ensure that users can access information from several business applications.

Interact with customers by using the following channels: chat, phone calls, emails, and online reviews. Implement all functionality in a single interface.

You need to recommend a solution that meets the requirements of the company.

What should you recommend?

A.

Omnichannel for Customer Service

Answers
A.

Omnichannel for Customer Service

B.

Live Assist for Microsoft Dynamics 365 Powered by CafeX

Answers
B.

Live Assist for Microsoft Dynamics 365 Powered by CafeX

C.

LinkedIn connector

Answers
C.

LinkedIn connector

D.

Unified Service Desk

Answers
D.

Unified Service Desk

Suggested answer: A

Explanation:

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

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asked 05/10/2024
Andrea Di Giuseppe
34 questions
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