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DRAG DROP An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production. The following types of data exist: * Historical data: read-only legacy data to be used for future reference * Prototype data: created to support new business processes You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server. Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
You are a Microsoft Power Platform architect designing a solution. You must use a custom connector to integrate Power Automate with a data source. You need to authenticate the connector with the data source. Which three authentication methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement a model-driven app. The company has the following requirements: * Short Message Service (SMS) data must be visible on the model-driven app timeline. * Store location data must be referenced from a SQL server database. * Customer data must be audited and only edited by specific users. You need to recommend the table type for each requirement. Which table types should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app. Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system. You need to implement a security solution. Which privilege should you use?
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You need to create an Agent security role. Which three actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments. The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access. You need to identify which policies the IT team can apply for the different security roles. Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to identify a product that can perform the functions of the current tools with minimal custom development. Which product should you use?

Question 76 - PL-600 discussion

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You are creating a scope of work document for a solution.

You have the following requirements:

Track support cases, first response time, and resolution time.

Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components.

Which two components should you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Dynamics 365 Customer Service

Answers
A.

Dynamics 365 Customer Service

B.

Power Virtual Agents

Answers
B.

Power Virtual Agents

C.

Power BI

Answers
C.

Power BI

D.

Dynamics 365 Customer Voice

Answers
D.

Dynamics 365 Customer Voice

Suggested answer: A, B

Explanation:

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to: Track customer issues through cases

Record all interactions related to a case

Share information in the knowledge base

Create queues and route cases to the right channels

Create and track service levels through service-level agreements (SLAs)

Define service terms through entitlements

Manage performance and productivity through reports and dashboards

Create and schedule services

Participate in chats

Manage conversations across channels

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

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asked 05/10/2024
Lucas Bila
34 questions
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