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Question 1

(0)

What are the two main features of the Cisco VVB? (Choose two.)

Question 2

(0)

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Question 3

(0)

How can the Extension Mobility feature be described?

Question 4

(0)

Which VVB CLI command can set an individual media file to an expired state?

Question 5

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Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Question 6

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What is the goal of identifying a call type?

Question 7

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Which microapp is used to gather information from the caller?

Question 8

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What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Question 9

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When is the IVR leg established in a CCE Call Flow?

Question 10

(0)

Which variable remains available to all scripts in the system until reset?

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Related questions

How can the Extension Mobility feature be described?

What are two descriptions for the Agent Targeting Rule? (Choose two.)

How does CUCM function in CCE?

What are two channels or features supported by ECE? (Choose two.)

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Which two components are needed to setup RONA? (Choose two.)

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

Which two steps are required to configure a Supervisor? (Choose two.)

What is the function of the CVP Subdialog Return element in a VXML application?

When is the IVR leg established in a CCE Call Flow?

Question 48 - 500-442 discussion

Report

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)?

(Choose two.)

A.

cost

B.

productivity

C.

customer expectations

D.

customer satisfaction

E.

call abandon rate

F.

average queue time

Show Answer

asked 11/10/2024

Sergiu Anton

33 questions

User

Your answer: A B C D E F

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