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What is the role of CVP in UCCE/PCCE?

A.

interface between CUBE and UCCE/PCCE

Answers
A.

interface between CUBE and UCCE/PCCE

B.

queuing and self-service IVR

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B.

queuing and self-service IVR

C.

call routing brain of PCCE/UCCE

Answers
C.

call routing brain of PCCE/UCCE

D.

plays IVR Prompts to Callers

Answers
D.

plays IVR Prompts to Callers

Suggested answer: B

Explanation:

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9

asked 11/10/2024
AARON MCCOMBS
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