What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Question

Shafqat Balouch · Accepted Answer

Configure the Survey DN, CT and associate with the Survey routing script.

Shafqat Balouch · Accepted Answer

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Shafqat Balouch · Answer

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Shafqat Balouch · Answer

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Shafqat Balouch · Answer

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

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